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Let's Encrypt error. Cannot access /.well-known/

Discussion in 'Security' started by Heikki Kniivila, Nov 26, 2017.

  1. Heikki Kniivila

    Heikki Kniivila Registered

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    Hi
    Everything worked fine since lately. I haven't made any changes to the server that should affect this...
    But i have several domains in the server
    All domains have Let's Encrypt.

    cpanel.* and webmail.* are not working on some domains.

    If i go to the log, it says for example (sensured paste:)

    3:36:03 AM WARN The domain “webmail...sensured...fi” failed domain control validation: The system queried for a temporary file at “http://webmail...sensured...fi/.well-known/acme-challenge/E6H3Q51...sensured...”, but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist.

    The ip points to the correct server

    How can i dig in and find the error? I cannot find the file to check for permissions =(

    Thanks.
     
  2. sktest123

    sktest123 Well-Known Member

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    ensure the dns settings for the domain including proxy subdomains (cpanel.domain.com,webmail.domain.com) are right, also trace the htaccess rules, like rename it , or directory permissions, run autossl check via manage autossl
     
  3. Heikki Kniivila

    Heikki Kniivila Registered

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    Whoa. I thought i said it clearly.

    I the sub domains are pointing to the correct ip
    and i am having this problem on webmail.* and cpanel.* , not my own personal site.

    So the problem is the same as in my original post.

    I don't know how to check for the directory permissions for webmail and cpanel www-roots since i don't know where they are located.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look to see why domain validation is failing?

    Thank you.
     
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