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Lets encrypt icon missing in cpanel frontpage suddenly

Discussion in 'General Discussion' started by web-hosting, Jan 27, 2018.

  1. web-hosting

    web-hosting Member

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    Here screenshot from whm - Manage AutoSSL
    you can see Let's Encrypt is installed
    whm Manage AutoSSL.jpg




    here cpanel frontpage
    there is no Lets encrypt icon
    cpanel security.jpg








    i read here letsencrypt-for-cpanel.com/docs/for-admins/troubleshooting/
    so i already tried :

    - forcing a refresh in your browser (Control+R)

    - in whm - Manage AutoSSL, already tried change to Disabled or cPanel (powered by Comodo), then back to Let’s Encrypt again

    but still same, please help how to fix this or what i can try?
     
    #1 web-hosting, Jan 27, 2018
  2. web-project

    web-project Well-Known Member

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    You need to edit account features and enable ssl option to display it in cPanel account page.
     
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    #2 web-project, Jan 29, 2018
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  3. web-hosting

    web-hosting Member

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    do you mean in WHM - Feature Manager - Edit Feature List - edit default?

    this is still checked there before:
    AutoSSL
    SSL Host Installer
    SSL/TLS
    SSL/TLS Wizard
     
    #3 web-hosting, Jan 29, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The AutoSSL options you see in cPanel will automatically use Let's Encrypt if it's configured as the default AutoSSL provider, however there is no separate icon for Let's Encrypt. The icon you are seeking is part of a third-party plugin for Let's Encrypt that's unrelated to what's offered in cPanel. You'd need to contact their support for assistance if you have installed their plugin and it's not appearing in cPanel.

    Thank you.
     
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    #4 cPanelMichael, Jan 30, 2018
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