Letsencrypt Error

[Parwab]

Hello to all,



Since I had to change my ip cpanel I have this error from Letsenscript when I click in the WHM.



Error loading config: rpc error: code = Unavailable desc = connection error: desc = "transport: Error while dialing dial tcp XXXXXXXXX:5960: connect: connection refused"



I have not found the origin and I have no by lights blocking.


Do you have the solution?

 

[cPRex]

Hey there! I'd recommend removing and reinstalling the Let's Encrypt plugin using the details here:

The Let's Encrypt Plugin | cPanel & WHM Documentation

This plugin allows the AutoSSL feature to issue certificates from the Let's Encrypt™ provider.

docs.cpanel.net

This will reactivate the tool under the correct IP and accept the license agreement, which will likely take care of that issue.

 

[Parwab]

I have uninstalled and reinstalled nothing but the same problem.
However the command line tells me that it was uninstalled and vice versa.
Is there another reason ?
PS : the ip present is the current one of my server.

 

[cPRex]

Can you try disabling the firewall on your server to see if that makes a difference? Can you also make connections to other outbound sites, such as a basic "ping google.com" from the server?

 

[Parwab]

I can ping external sites and check the firewalls are disabled

 

[cPRex]

Could you create a ticket with our team so we can check this directly on the server? I'm not sure what else could be causing this if the firewall is fine and other connections are working well.

 

[Parwab]

Could you create a ticket with our team so we can check this directly on the server? I'm not sure what else could be causing this if the firewall is fine and other connections are working well.

I reinstalled all the licenses and then it worked weird

 

[cPRex]

I'm glad that worked!