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letsEncrypt SSL issue

Discussion in 'Security' started by nginxweb, Apr 29, 2018.

  1. nginxweb

    nginxweb Registered

    Apr 13, 2015
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    hey guys

    we have a cpanel server and using let's encrypt auto ssl with this code:


    from 1 week ago Some sites on the server are having difficulty

    Their SSLs are not loaded in the Firefox browser and the site does not open and show this error:

    Secure Connection Failed

    An error occurred during a connection to The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING

    please help me how can we resolve this issue
    #1 nginxweb, Apr 29, 2018
    Last edited by a moderator: Apr 29, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello @nginxweb,

    The TLD noted in the error message (.ir) is restricted by Comodo:

    Banned Country List - Powered by Kayako Help Desk Software

    While Let's Encrypt may issue the certificate for the .ir domain name, technical support for that server would need to be handled through our ticket system so our analysts can ensure ensure compliance with all relevant U.S. export regulations. You can use the following URL to submit a support ticket:

    Submit A Ticket

    Thank you.
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