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Licence Activation issue

Discussion in 'General Discussion' started by JamesD, Jul 23, 2010.

  1. JamesD

    JamesD Registered

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    Hi All,

    I have a server with Cpanel installed, when I installed the server the licence was not yet activated. It has since been activated and I have run the /usr/local/cpanel/cpkeyclt command it it says it was complete, but when I lod into my WHM it still says that it is under a trial and will expire.

    Any thoughts on this issue?

    Regards,

    James D
     
  2. dalem

    dalem Well-Known Member
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  3. JamesD

    JamesD Registered

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    Yes i can confirm that it says the licence is active in there.
     
  4. dalem

    dalem Well-Known Member
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    is this a dedicated server, or VPS (EG VZZO), or other VPS (EG XEN)? does it match what you have?
    never had a license not update instantly unless I accidentally selected the wrong license type.
     
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  5. cPanelJared

    cPanelJared Technical Analyst

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    What IP address do our license servers see?

    On the server, try running the following command:

    Code:
    # curl http://www.cpanel.net/apps/myip/
    This will display the IP address that our servers "see" the license request coming from. If that IP address does not match the licensed IP address, then you will either need to reconfigure your server's network settings or router, or change the licensed IP address.

    If this does not help, please submit a ticket so that we may investigate directly and work with you individually.
     
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