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Licencia NO válida

Discussion in 'Discusión en Español' started by LuisFAS, Aug 14, 2016.

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  1. LuisFAS

    LuisFAS Registered

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    Mi proveedor dice que NO puede tener acceso al servidor, que vea si hay algun Script que este corriendo y que este bloquendo el Cpanel. que puedo hacer,? es Un Servidor Dedicado.


    Code:
    
    Cannot read license file
    To access the interface, you must install the license and ensure that the license is active.
    [LIST]
    [*]
    This server does not have a valid license. To address this issue, you must contact your hosting provider.
    [*]
    After you successfully activate the license, reload the page and the message will no longer display.
    [/LIST]
    
    
     
    #1 LuisFAS, Aug 14, 2016
    Last edited by a moderator: Aug 15, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Your access level is listed as "Website Owner". Could you verify if you have root access to the server? If not, please ensure you report this issue to your web hosting provider.

    Thank you.

    Translation:

    Hola,

    Su nivel de acceso aparece como "propietario Sitio web". ¿Podría verificar si tiene acceso root en el servidor? Si no es así, por favor asegúrese de informar de este problema con su proveedor de alojamiento web.

    Gracias.
     
  3. LuisFAS

    LuisFAS Registered

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    La única manera de tener acceso al servidor es VIA FTP, eso sirve por ahora para solucionar el problema?.

    Las paginas (2) funcionan correctamente y estan activas, pero no puedo accesar al Cpanel. Mi provedor dice que posiblemente hay un Script ejecutándose y me bloquea el acceso a Cpanel? Es Posible eso?
     

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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you clarify if you have access via SSH as "root"? If not, could you ask your provider to grant you root SSH access for your server so you can troubleshoot the license issue?

    Thank you.

    Translation:

    Hola,

    Podría aclarar si tiene acceso a través de SSH como "raíz"? Si no es así, se puede pedir a su proveedor que le conceda acceso SSH raíz de su servidor para que pueda solucionar el problema de licencia?

    Gracias.
     
  5. LuisFAS

    LuisFAS Registered

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    Voy a solicitar el acceso al SSH mi proveedor.

    Esta ha sido la Respuesta de mi proveedor con mi problema:

    Hello,
    We have no control over the server its look like your server been hacked by the infected script running on it, if you have a backup of your site / files we can setup a new server and migrate them their, however you need to fix the issue with your site script your self.
    Its mandatory to follow the patch and update line for every product you are using.
    Regards.


    Ellos están en lo correcto?

    Gracias
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    That response suggests you do not have root access to the system. You will need to proceed with troubleshooting the issue with your hosting provider.

    Thank you.

    Translation:

    Eso sugiere que la respuesta no tiene acceso root al sistema. Usted tendrá que proceder a solucionar el problema con su proveedor de alojamiento.

    Gracias.
     
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