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License Activation Issues

Discussion in 'General Discussion' started by sohrabsf, Sep 1, 2009.

  1. sohrabsf

    sohrabsf Registered

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    Hello,

    We have cpanel on linux server which needs activation as it has been renewed. The server is assigned with a public IP and there's a transparent proxy for browsing in the region which cannot be bypassed. so whenever you try to check ip using whatever tools it will only provide an ip of some proxy server and due to this we are unable to activate the licenses. Is there no way to activate it manually or from the cpanel support.

    Has anyone had this kind of issue earlier and if yes what is the workaround/solution to this.

    Regards,
    Sohrab
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend contacting our customer service team about this issue. You can contact by emailing cs@cpanel.net
     
  3. MattCurry

    MattCurry Well-Known Member

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    License issues

    Hello,


    I do apologize for the issue, and yes this can be resolved. If you are not able to verify it here License Verification - cPanel Inc.,
    then please contact our customer support department at cs@cpanel.net

    Thank you,
    Matthew Curry
     
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