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license could not be activated

Discussion in 'General Discussion' started by shuk007, Jul 13, 2010.

  1. shuk007

    shuk007 Member

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    We have a problem with the license WHM/cPanel.
    After updatings WHM / cpanel license is not activated and show this page
    http://xmages.net/storage/10/1/0/9/3/upload/aad166cf.jpg

    1. First, go to http://verify.cpanel.net/ and enter the public IP address of this server to make sure it is licensed.
    http://xmages.net/storage/10/1/0/b/7/upload/5846f5d9.jpg

    2.If licensed, try running /usr/local/cpanel/cpkeyclt from the command line as root.
    3.You'll also need to make sure that port 80 is open to contact our license server and that your server's hostname is a FQDN.
     
    #1 shuk007, Jul 13, 2010
    Last edited by a moderator: Jul 13, 2010
  2. madaboutlinux

    madaboutlinux Well-Known Member

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    Make sure the IP the cPanel license is activated on is the main IP of your server (actually it should be the main IP else cpkeyclt would have thrown errors). I would say contact cPanel support and see what they have to say.
     
  3. Miraenda

    Miraenda Well-Known Member

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    I believe the error message in your image says what the issue happens to be:

    Code:
    License file too old (updates expired)
    It appears the license might be one of those lifetime ones that have updates that expire given the "ONE-TIME FEE" part on the license verification page. You should contact cPanel's customer service to ask about the license for sure to see what's specifically going on with it.
     
    #3 Miraenda, Jul 13, 2010
    Last edited: Jul 13, 2010
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