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License error with valid license

Discussion in 'General Discussion' started by Peterwall, Sep 25, 2017.

  1. Peterwall

    Peterwall Registered

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    Server OS: CentOS 7
    Both my IP and Hostname are valid.




    Hello! So i seem to be having an error with my license or connection to cpanel.

    So i followed the trouble shooting page and executed: /usr/local/cpanel/cpkeyclt:
    HTML:
    Error message:
    The cPanel license server said that your hostname is invalid.
    For more information visit: http://www.cpanel.net/lic.html
    
    The exact message was: This machine does not qualify for a virtual/vps license.  A full license is required for this machine. (145.239.130.100)!
    And then when i tried executing host auth.cpanel.net" i didnt get any connection at all.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like a VPS license was purchased for this server, but the cPanel software is detecting a dedicated server. Can you verify this is a VPS, and if so, let us know the output from the command referenced below? EX:

    Code:
    cat /var/cpanel/envtype
    Thank you.
     
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  3. Peterwall

    Peterwall Registered

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    I'm dumb.. Searched around on how to cancel a license but didn't find anything. So last question, how du you cancel a license?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Our Customer Service Department can assist you with this. You can contact them via email (cs@cpanel.net) or at following contact page:

    About Us | cPanel, Inc.

    Thank you.
     
  5. Travis Antrobus

    Travis Antrobus Registered

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    I am having the same issue too on my server, I need some help on this please, i ran the
    cat /var/cpanel/envtype - and my output is
    [root@CP01 ~]# cat /var/cpanel/envtype
    lxc[root@CP01 ~]#
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Travis Antrobus,

    Our Customer Service Department is available to assist with license-related issues. You can reach them via email (cs@cpanel.net) or at following contact page:

    About Us | cPanel, Inc.

    Thank you.
     
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