I'm sorry to hear of the issues you're encountering. We'll be glad to look into this for you, but we'll need you to open a ticket with us so we can do so. Please use the link in my signature to open a ticket with us, or email [email protected]
@mmettee - Were you able to open a ticket with our team like David mentioned? We'll need your account details in order to check the license, and the only way to do that is with a ticket through our Customer Service team.