'License File Invalid' - Help !

[velocity]

O.k...

Our websites went offline suddenly. Trying to login to WHM resulted in:

Unactivated License File
Verification Server: verify.cpanel.net
Verification Ip Address:
Auth Server: auth.cpanel.net
Auth Ip Address:
License Hostname: server.domain.net
Main Shared Ip: XX.XX.XXX.XXX
Main Server Ip: XX.XX.XXX.XXX
License Version:
System Id: c82762942be2
System Time: Tue Nov 14 17:34:45 2006
Current Time: (License File Invalid)
Unable to retrieve file [a fatal error or timeout occurred while processing this directive]
Attempting Reactivation in second(s)!

Updating Internal cPanel Information.... Unable to retrieve file [a fatal error or timeout occurred while processing this directive]Unable to retrieve file . Done

Reading other forum threads the advice was follow the Expired License Checklist. I get stuck at the second point:

[email protected] [/]# host 'server.mydomain.net'
;; connection timed out; no servers could be reached

Can anyone help!?!

 

[tweakservers]

can you show us your /etc/resolv.conf entries ?

 

[velocity]

resolv.conf

I've pm'd you the content of my resolv.conf file.

Cheers.

 

[tweakservers]

replied to your PM

 

[velocity]

O.k. we had someone take a look at the server and it turns out that (bad translation of tech speak coming!) it was something to do with a domain name that was added but didn't get assigned an IP address. When Cpanel carried out a bind (or something?) it choked and brought everything down.

Does that make any sense to anyone?

 

[anushkumar]

I think all he wanted to say was the domain which is added didnt get an IP assigned and when bind is reloaded, everything went down because of that.


May be or may be not !!!! (Thats the simplest way could understand)

 

[velocity]

Sounds about right...

So why d'ya think the domain in question (parked) didn't get assigned an IP. More importantly; is it common for this sort of thing to happen and bring the server to it's knees (i.e. could this easily happen again?). I've added other domains and parked them before with no problem. I think what triggered this off was changing some of the settings in the hosting packages we had set up.

 

[maxisgsm]

so, what the solutions ??? how to solve this problem?

 

[cPanelKenneth]

Please direct licensing issues to our customer service system. https://tickets.cpanel.net/submit or email [email protected]