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License from distributor

Discussion in 'General Discussion' started by ystanley, Apr 3, 2008.

  1. ystanley

    ystanley Registered

    Mar 21, 2004
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    I intend to get a lifetime cpanel license.

    I am just wondering what is the difference between getting the license from a distributor and getting one directly one from cpanel? Getting a license from the distributor ... will I still be able to get support directly from cpanel?
  2. LiNUxG0d

    LiNUxG0d Well-Known Member

    Jun 25, 2003
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    Gatineau, Quebec, Canada
    Hey there,

    Technically, if you're paying for a license and have root to the server, you'll be good to go. You can get support and use the support numbers from your root WHM's Support Center section.

    Usually, it's more of a pricing issue than anything. :) cPanel might charge you a bit more than a distributor as they have a price model to protect. Basically, distributors buying in bulk get better pricing. If they undercut their distributors, well, people simply wouldn't distribute. :)

    Hope this helps!
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  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
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    Root Administrator
    If you acquire a license from any cPanel reseller (a cPanel Authorized Partner NOC or a cPanel Authorized Distributor), they become responsible for all of your cPanel/WHM support needs. If your reseller needs assistance, they can contact us directly.

    You technically can get support directly from cPanel, Inc. However, unlike our direct customers and resellers, you will be waiting a long time for a response. We do not deny support, we just place such requests at a very low priority.

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