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License has been activated too many times error

Discussion in 'General Discussion' started by romant, Aug 29, 2017.

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  1. romant

    romant Registered

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    My license stopped working today with this error:

    Code:
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server replied that the license has been activated on too many machines.
    Please contact billing@cpanel.net
    
    The exact message was: The license has been activated too many times on different machines.

    --------------

    Servint tech support said they contacted cPanel to solve the issue 6 hours ago and are still waiting. How long does it take to resolve this issue?

    Thanks for any info.
     
    #1 romant, Aug 29, 2017
    Last edited by a moderator: Aug 30, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You can review Customer Service hours and use this form to open a ticket about this if you wish:
    About Us | cPanel, Inc.

    Also please keep in mind cPanel is based in Houston, Texas.
     
  3. romant

    romant Registered

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    Ok that says 6am to 6pm for customer service. Would Servint (my web hosting co.) use that for tech support? because they are telling me cPanel Tech Support is 24/7. I am just trying to get a handle on the facts. thanks for any info.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Licensing is handled by Customer Service, yes.
     
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