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License has been activated too many times error

Discussion in 'General Discussion' started by romant, Aug 29, 2017.

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  1. romant

    romant Registered

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    My license stopped working today with this error:

    Code:
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server replied that the license has been activated on too many machines.
    Please contact billing@cpanel.net
    
    The exact message was: The license has been activated too many times on different machines.

    --------------

    Servint tech support said they contacted cPanel to solve the issue 6 hours ago and are still waiting. How long does it take to resolve this issue?

    Thanks for any info.
     
    #1 romant, Aug 29, 2017
    Last edited by a moderator: Aug 30, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You can review Customer Service hours and use this form to open a ticket about this if you wish:
    About Us | cPanel, Inc.

    Also please keep in mind cPanel is based in Houston, Texas.
     
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  3. romant

    romant Registered

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    Ok that says 6am to 6pm for customer service. Would Servint (my web hosting co.) use that for tech support? because they are telling me cPanel Tech Support is 24/7. I am just trying to get a handle on the facts. thanks for any info.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Licensing is handled by Customer Service, yes.
     
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  5. chiareu

    chiareu Member

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    :))) good joke, guys you should review your internal structure to manage such situations better, because in this case all access to a server in production can be locked and this is a technical problem who generate financial damage.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hi @chiareu,

    This type of concern is better addressed via a support ticket so we can more accurately determine the specific reason your cPanel license was locked. Feel free to open a support ticket if you have not yet done so and we can provide you with more information.

    Thank you.
     
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