License has been activated too many times error

romant

Registered
Dec 30, 2004
3
0
151
My license stopped working today with this error:

Code:
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server replied that the license has been activated on too many machines.
Please contact [email protected]
The exact message was: The license has been activated too many times on different machines.

--------------

Servint tech support said they contacted cPanel to solve the issue 6 hours ago and are still waiting. How long does it take to resolve this issue?

Thanks for any info.
 
Last edited by a moderator:

romant

Registered
Dec 30, 2004
3
0
151
You can review Customer Service hours and use this form to open a ticket about this if you wish:
About Us | cPanel, Inc.

Also please keep in mind cPanel is based in Houston, Texas.
Ok that says 6am to 6pm for customer service. Would Servint (my web hosting co.) use that for tech support? because they are telling me cPanel Tech Support is 24/7. I am just trying to get a handle on the facts. thanks for any info.
 

chiareu

Member
Feb 8, 2016
14
0
1
Bucharest
cPanel Access Level
Root Administrator
:))) good joke, guys you should review your internal structure to manage such situations better, because in this case all access to a server in production can be locked and this is a technical problem who generate financial damage.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,910
2,233
363
cPanel Access Level
DataCenter Provider
Twitter
good joke, guys you should review your internal structure to manage such situations better, because in this case all access to a server in production can be locked and this is a technical problem who generate financial damage.
Hi @chiareu,

This type of concern is better addressed via a support ticket so we can more accurately determine the specific reason your cPanel license was locked. Feel free to open a support ticket if you have not yet done so and we can provide you with more information.

Thank you.