License is using more than one base package.

[electric]

Hello,

I installed cpanel DNS-Only onto a new machine and am getting this error:

[[email protected] home]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that a license could not be issued for your server (66).
For more information visit: lic | cPanel

The exact message was: License is using more than one base package. (1.2.3.4)

When I go to the license lookup website, it shows two instances.

How can this be fixed?

(I seem to be unable to login to my support account at tickets.cpanel.net, and when I request a password reset the email never arrives.. I checked spam filters, and nothing is being received that I can see.)

What should I do?

 

[electric]

This problem seems to have fixed itself (unless someone from cpanel fixed it without letting me know).

The extra/duplicate license is now gone, and I'm able to login to the WHM as normal.

 

[cPanelLauren]

I'm not sure what would of caused that, but I am glad to hear that the issue has resolved itself.

 

[3.14fingers]

I'm not sure what would of caused that, but I am glad to hear that the issue has resolved itself.

I too am having this problem after just installing DNS-ONLY

Exact same symptoms as the original poster including the cPanel verification page shows two identical entries for my IP address.

As well as this, installing the DNS-ONLY package changed the hostname of the server to something like 457892.cprapid.net ( I should have written that down before changing it back)

Seems to relate to the new V90 DNS-ONLY

This is on CentOS7

Guess I'll wait for a day like the original poster and see if the problem corrects itself.

WAIT, I just tried it again after waiting 15 minutes and the duplicate license entry disappeared from the cPanel verification page and now I can log in... Weird!

 

[3.14fingers]

...ok, the installation of DNS-ONLY V90 actually changed the hostname to [randomnumber].cprapid.com

As well as this, when I first went into the page at "Home >> Server Configuration >> Basic WebHost Manager Setup" it had made two entries in the name servers for ns1.cprapid.com & ns2.cprapid.com

Don't know if the domain cprapid.com belongs to cPanel but maybe this info will assist in debugging the issue.

 

[cPanelLauren]

The cprapid.com hostname is discussed in the documentation here Automatically-Issued Hostnames | cPanel & WHM Documentation I am glad to see that the issue in your case seems to have been resolved shortly after installing the server.

 

[3.14fingers]

Hey cPanelLauren, thanks for the reply.

Just to let you know, I read the documentation about having an FQDN but the server in question already had an FQDN when I installed the DNS-ONLY package. Don't see why the installer would overwrite that seeing as it was already in place.

 

[cPanelLauren]

So the FQDN in these instances needs to resolve, if DNS resolution failed that would cause the hostname to be replaced with the cprapid hostname.