License is using more than one base package.

[electric]

Hello,

I installed cpanel DNS-Only onto a new machine and am getting this error:

[[email protected] home]# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that a license could not be issued for your server (66).
For more information visit: lic | cPanel

The exact message was: License is using more than one base package. (1.2.3.4)

When I go to the license lookup website, it shows two instances.

How can this be fixed?

(I seem to be unable to login to my support account at tickets.cpanel.net, and when I request a password reset the email never arrives.. I checked spam filters, and nothing is being received that I can see.)

What should I do?

 

[electric]

This problem seems to have fixed itself (unless someone from cpanel fixed it without letting me know).

The extra/duplicate license is now gone, and I'm able to login to the WHM as normal.

 

[cPanelLauren]

I'm not sure what would of caused that, but I am glad to hear that the issue has resolved itself.