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License keeps disappearing after upgrade to v.56

Discussion in 'General Discussion' started by jndawson, Apr 12, 2016.

  1. jndawson

    jndawson Well-Known Member

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    Out of 3 cPanel servers, one is constantly displaying the following error when trying to log into the cPanel admin portal or the webmail portal:

    We have run the '/usr/local/cpanel/cpkeyclt' script several times. Works for awhile, then starts displaying the error.

    We have checked the license with cPanel & WHM License Verification | cPanel Inc.:

    Code:
      our.ip.addr.ess RIPPLEWEB-INTERNAL Ripple Web active on 2007-11-05 18:06:33 cPanel/WHM active
    What is going on with this forced update?
     
    Caio Rebello likes this.
  2. Caio Rebello

    Caio Rebello Registered

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    I have the same error. HELLPPPP
     
  3. jndawson

    jndawson Well-Known Member

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    Opened ticket:

    7517449 - License keeps disappearing after upgrade to v.56
     
  4. jndawson

    jndawson Well-Known Member

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    UPDATE: The issues was a known bug that was getting pushed with the next release 56.0.3. The tech pushed it to us and it fixed the issue, it seems (it was random, so hard to say). Anybody affected should get it on the next update.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Internal case CPANEL-5544 addresses an issue that resulted in some servers displaying the "Unactivated License File" page when trying to log into the cPanel or Webmail interfaces. The resolution is included in cPanel version 56.0.3:

    [license] Fixed case CPANEL-5544: Correct template when looking up network interface name.

    You can update cPanel manually via "/scripts/upcp" if automatic updates are disabled on your system.

    Thank you.
     
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