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License problem

Discussion in 'General Discussion' started by reficul, Jan 27, 2009.

  1. reficul

    reficul Member

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    Hi, after I add an IP (failover) on my dedicated server
    I cant log more on the panel:

    Invalid license file
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    From your server, run the following command via SSH:

    Code:
    curl http://www.cPanel.net/showip.cgi
    Is the IP address that is displayed the same as the one on your license? If not, then that is the cause of your issue. The IP address of the license must match the primary IP address of your server.

    If the IP address displayed is the same as your licensed IP and you are still receiving this error, please contact our Customer Service team at cs@cpanel.net
     
  3. reficul

    reficul Member

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    The Ip is not the same... how can I set the right IP as primary?
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you're not sure how to do this, I recommend submitting a support ticket so our technical analysts can assist you with doing this: http://tickets.cPanel.net/submit
     
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