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license update blocked

Discussion in 'General Discussion' started by d_t, Sep 29, 2009.

  1. d_t

    d_t Well-Known Member

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    It seems that cPanel auth servers block (sometimes) license update.
    Looks like my server IP was blocked by their firewall (maybe I tried too many times to update license, but is not my fault)

    Has anyone similar problems? I opened a ticket and waiting for support.

    These are the errors I received after running /usr/local/cpanel/cpkeyclt
    Code:
    Tue Sep 29 14:01:54 2009: License Update Request
    Tue Sep 29 14:01:54 2009: The connection to license server was terminated midstream. port=80
    Tue Sep 29 14:01:54 2009: The connection to license server was terminated midstream. port=2089
    Tue Sep 29 14:01:54 2009: The connection to license server was terminated midstream. port=110
    Tue Sep 29 14:02:09 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:02:24 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:02:39 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:02:55 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:03:10 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:03:25 2009: Timed out while connecting to server. port=143
    Tue Sep 29 14:03:25 2009: Failed to establish connection. port=143
    Tue Sep 29 14:03:25 2009: The connection to license server was terminated midstream. port=25
    Tue Sep 29 14:03:40 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:03:55 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:04:10 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:04:26 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:04:41 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:04:56 2009: Timed out while connecting to server. port=23
    Tue Sep 29 14:04:56 2009: Failed to establish connection. port=23
    Tue Sep 29 14:05:11 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:05:26 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:05:41 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:05:56 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:06:11 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:06:26 2009: Timed out while connecting to server. port=993
    Tue Sep 29 14:06:26 2009: Failed to establish connection. port=993
    Tue Sep 29 14:06:41 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:06:56 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:07:11 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:07:27 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:07:42 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:07:57 2009: Timed out while connecting to server. port=995
    Tue Sep 29 14:07:57 2009: Failed to establish connection. port=995
    Tue Sep 29 14:07:57 2009: Unable to establish connection. This may indicate a misconfigured firewall hardware device, or faulty hardware.
    
    The problem start after i reboot a server. WHM doesn't want to load and display a license validation problem. Because license update does nothing, i upgrade cpanel using upcp. Now, the error message changed to:

    Your license could not be activated because:
    Unknown License File Signature (has = 15, needed = 17).


    And any update fail.
     
  2. Eric

    Eric Administrator
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    Howdy,

    By all means get a ticket in on this matter. You can submit it from the server or this link.

    Thanks!
     
  3. d_t

    d_t Well-Known Member

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    Thanks Eric,

    I open the ticket (ID# 497481) and the problem was fixed but the answer doesn't satisfy me: "It looks like it was a routing issue that has been resolved". I don't think it was a routing problem, cause I can access cpanel website from console. Or a firewall blocked is called "routing problem"? :)

    Anyway, is good that the problem is solved and if you block an IP, please do it temporarely.
     
  4. Eric

    Eric Administrator
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    Howdy,

    Sorry for the delay, We're taking a look at things now.

    Thanks!
     
  5. Kevinfrom

    Kevinfrom Well-Known Member

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    Appears your ticket is already closed per your request. Please re-open the ticket if you would like us to take a look at the issue again.

    And when troubleshooting license issues you need to verify the server can connect to auth.cpanel.net on ports 2089, 80 or 53.

    auth.cpanel.net is different then cpanel.net and has its own IP's.
     
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