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License Update Blocked

Discussion in 'General Discussion' started by m0rpheu5, May 19, 2011.

  1. m0rpheu5

    m0rpheu5 Well-Known Member

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    Hello guys, i don´t know why but i can´t run the command

    /usr/local/cpanel/cpkeyclt, if i run it i got the message:

    root@br01 [~]# /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    Failed to establish connection on any ports

    Building global cache for cpanel...Done


    i also can´t ping the auth.cpanel.net from my server, but i can from my desktop, my ip is 186.251.87.30, could you please verify with urgency?

    Thanks
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please submit a ticket so we can investigate the matter using the link in my signature.

    Of note, you may want to ensure your /etc/resolv.conf file has working resolvers. You may want to replace any you do have in that file with the Google public resolvers:

    nameserver 8.8.4.4
    nameserver 8.8.8.8
     
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  3. m0rpheu5

    m0rpheu5 Well-Known Member

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    Yes, i´m arealdy using this both dns on my resolv.conf.
     
  4. m0rpheu5

    m0rpheu5 Well-Known Member

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    I don´t know why, now works the command and my license works too.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please check the license logs for cPanel at this location for any further details:

    Code:
    tail -500 /usr/local/cpanel/logs/license_log
     
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  6. alam

    alam Registered

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    Hello,

    This issue has been resolved by moving "/var/cpanel/update_blocks.config" and resynchronizing the cPanel license with "/usr/local/cpanel/cpkeyclt".

    Regards,
    Jahangir Alam.
    Esds.co.in
     
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    #6 alam, Jul 24, 2011
    Last edited: Jul 24, 2011
  7. Spetsnaz

    Spetsnaz Well-Known Member

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    How do I do this?

    This issue has been resolved by moving "/var/cpanel/update_blocks.config" and resynchronizing the cPanel license with "/usr/local/cpanel/cpkeyclt".
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    I have replied to your other thread regarding your license update issue:

    Updating cPanel License Keeps Getting Stuck

    Thank you.
     
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  9. iTake

    iTake Registered

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    I found this solution somewhere on the internet...

    This issue is caused due to expired cpanel license or the corrupted license file.

    It can be resolved by moving /var/cpanel/update_blocks.config and resynchronizing the cPanel license with /usr/local/cpanel/cpkeyclt.

    # mv /var/cpanel/update_blocks.config /var/cpanel/update_blocks.config.bk

    # /usr/local/cpanel/cpkeyclt

    If its still the same, try to disable the CSF firewall by

    # csf -x

    and then resynchronizing the cPanel license.


    Unfortunately I receive this error:

     
  10. dalem

    dalem Well-Known Member
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    touch /var/cpanel/update_blocks.config

    then tail your license log if you continue to get an error
    /usr/local/cpanel/logs/license_log
     
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  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    It just means the file does not exist so you do not have to move it with the "mv" command. You should not manually create this file.

    Thank you.
     
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