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License Update Failed - Abort, Retry, Fail

Discussion in 'General Discussion' started by dudanger, May 2, 2017.

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  1. dudanger

    dudanger Member

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    Hi,guys

    when i update the license,i got the error :

    # /usr/local/cpanel/cpkeyclt
    Updating cPanel license...Done. Update Failed!
    Error message:
    The cPanel license server said that there was no license for your IP address.
    For more information visit: Legal Notices - cPanel Inc.

    The exact message was: Abort, Retry, Fail?

    Building global cache for cpanel...Done


    i don't know what happened.and my ip address was actived in the
    cPanel & WHM License Verification | cPanel Inc.
    active on
    2017-01-23 11:42:40 cPanel/WHM active

    pls help me fix it.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. NOC_Serverpoint

    NOC_Serverpoint Well-Known Member

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    Hi can you please try the command #ip a

    See if you are having any other ip's in the VM.

    Check if cPanel license is activated for any of those IP's

    cPanel & WHM License Verification | cPanel Inc.

    If so that ip should be configured for your /etc/sysconfig/network-scripts/ifcfg-eth0

    Edit /var/cpanel/mainip

    • service network restart
    /usr/local/cpanel/cpkeyclt
    curl http://cpanel.com/showip.shtml

    Thanks,
     
  4. dudanger

    dudanger Member

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    thanks for yr replay,but i drop it .so waste too much time for this server and i reinstall it.i will bookmark it and try it when the next time that i met this issue
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @dudanger,

    This can happen when a valid hostname doesn't exist in the /etc/hosts file on the system. Modifying the /etc/hosts file so that it includes an entry for the server's hostname should allow the license verification attempt to succeed. Here's an example of how a typical /etc/hosts file looks:

    Code:
    # cat /etc/hosts
    127.0.0.1        localhost localhost.localdomain localhost4 localhost4.localdomain4
    ::1        localhost localhost.localdomain localhost6 localhost6.localdomain6
    1.2.3.4        hostname.domain.tld hostname
    Thank you.
     
  6. dudanger

    dudanger Member

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    And i got the same error again,and this is useful .
    set my hostname to the new and valid ,and server was actived success!

    Thank you!
     
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