Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Licensed change to trial when I changed my primary IP address

Discussion in 'General Discussion' started by magj, Mar 16, 2019.

  1. magj

    magj Active Member

    Joined:
    Dec 20, 2013
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Germany
    cPanel Access Level:
    Root Administrator
    Hi

    I had to change(swap) my primary and secondary Ip addresses , after restarting , my server says it's trial.

    How should I correct this?

    My primary Ip address which is licensed is already on my server.

    Any help would be greatly appreciated
    Best
     
  2. rpvw

    rpvw Well-Known Member

    Joined:
    Jul 18, 2013
    Messages:
    1,088
    Likes Received:
    442
    Trophy Points:
    113
    Location:
    Spain
    cPanel Access Level:
    Root Administrator
    Follow cPanelMichaels instructions in this post

     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    cPanelLauren likes this.
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,476
    Likes Received:
    506
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Our customer service team should most certainly be able to sort that out for you as indicated by @rpvw
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. magj

    magj Active Member

    Joined:
    Dec 20, 2013
    Messages:
    35
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Germany
    cPanel Access Level:
    Root Administrator
    Hi

    Unfortunately they could not help as my server's cpanel license is paid indirectly via my service provider so I have no control and they are not willing to change the IP address of my license issue.

    (and this server's license is expired despite having it paid on another IP of server)
    Does anyone have an idea?

    Best
     
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,476
    Likes Received:
    506
    Trophy Points:
    263
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    You would either need to work with your provider in this instance or purchase a license directly through us, there is, unfortunately, little we can do if your provider is refusing to make modifications to a license you purchased through them.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice