Licensed change to trial when I changed my primary IP address

magj

Active Member
Dec 20, 2013
35
0
6
Germany
cPanel Access Level
Root Administrator
Hi

I had to change(swap) my primary and secondary Ip addresses , after restarting , my server says it's trial.

How should I correct this?

My primary Ip address which is licensed is already on my server.

Any help would be greatly appreciated
Best
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
457
113
UK
cPanel Access Level
Root Administrator
Follow cPanelMichaels instructions in this post

Our Customer Service Department handles all license-related inquiries. You can submit a support ticket to them, or email them directly at cs @ cpanel.net for assistance.

Thank you.
 
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magj

Active Member
Dec 20, 2013
35
0
6
Germany
cPanel Access Level
Root Administrator
Hi

Unfortunately they could not help as my server's cpanel license is paid indirectly via my service provider so I have no control and they are not willing to change the IP address of my license issue.

(and this server's license is expired despite having it paid on another IP of server)
Does anyone have an idea?

Best
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
You would either need to work with your provider in this instance or purchase a license directly through us, there is, unfortunately, little we can do if your provider is refusing to make modifications to a license you purchased through them.