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Licensed change to trial when I changed my primary IP address

Discussion in 'General Discussion' started by magj, Mar 16, 2019.

  1. magj

    magj Active Member

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    Hi

    I had to change(swap) my primary and secondary Ip addresses , after restarting , my server says it's trial.

    How should I correct this?

    My primary Ip address which is licensed is already on my server.

    Any help would be greatly appreciated
    Best
     
    #1 magj, Mar 16, 2019
  2. rpvw

    rpvw Well-Known Member

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    Follow cPanelMichaels instructions in this post

     
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    #2 rpvw, Mar 16, 2019
    cPanelLauren likes this.
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Our customer service team should most certainly be able to sort that out for you as indicated by @rpvw
     
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    #3 cPanelLauren, Mar 18, 2019
  4. magj

    magj Active Member

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    Hi

    Unfortunately they could not help as my server's cpanel license is paid indirectly via my service provider so I have no control and they are not willing to change the IP address of my license issue.

    (and this server's license is expired despite having it paid on another IP of server)
    Does anyone have an idea?

    Best
     
    #4 magj, Apr 4, 2019
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    You would either need to work with your provider in this instance or purchase a license directly through us, there is, unfortunately, little we can do if your provider is refusing to make modifications to a license you purchased through them.
     
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    #5 cPanelLauren, Apr 4, 2019
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