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LicensePal cPanel users and cPanel support by them?

Discussion in 'General Discussion' started by RockSolid, Jul 7, 2013.

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  1. RockSolid

    RockSolid Member

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    Hello all,

    Am I the only one that was threatened and forced by LicensePal to get cPanel support from them ? Today received an email from them. Please find it below.

    We were recently notified by cPanel that you opened a support ticket with them. This is just a friendly notice to let you know that you need to contact us for your cPanel support requests and not cPanel directly. As a distributor of cPanel, one of our requirements is that we have to support our clients directly. Our dedicated cPanel support operators are now available 24/7 and ready to help you with your problems, so please send us an email to the address below or open a ticket at our help desk the next time you require cPanel support.

    Email: - removed -

    This is just a warning as you may not have known about this previously. However, if you were to continue contacting cPanel directly, we would be forced to take further action. This is a policy that we have to enforce as part of our strict requirements as a cPanel distributor.

    Please let us know if you have any questions or concerns in regards to this, I will be happy to address them.

    Best Regards,

    Jay Shah
    Managing Director
    LicensePal Limited     ​
     
    #1 RockSolid, Jul 7, 2013
    Last edited by a moderator: Jul 7, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    #2 Infopro, Jul 7, 2013
  3. RockSolid

    RockSolid Member

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    Why did you edit the title please ? This is threatening!!! I contacted cPanel on this and they mentioned that "cPanel does not contact your provider when you submit a ticket."

    How did they know that I contacted cPanel? Why and how they take action if contact cPanel directly in the future? cPanel also mentioned that "you are more than welcome to submit a complimentary ticket at any time without contacting them"

    So, what is their point?

    Regards
     
    #3 RockSolid, Jul 7, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    As mentioned in the other thread, please contact LicencePal.


    This topic is better suited to be had directly with the company, not here on these forums.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Jul 7, 2013
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