Licensing issues, unable to renew

olivercox

Registered
Jul 4, 2019
1
0
0
Austrralia
cPanel Access Level
Root Administrator
So I've got a cpanel license which I was a couple of days behind in paying, and was automatically canceled. This in itself is an absurd policy, for both cPanel and it’s customers as:

- cPanel charges pro rata. If a late invoice is cancelled, they loose money ( eg if I order a new one on the 6th it is pro rata’d from the 6th - end of month)
- we loose access being only a couple of days late, is a huge pain in the *** for everyone

Anyway the issue I’m having now is
1. My old license expired
2. I’m unable to order a new one, with the following error: ‘his IP had a store monthly license that was cancelled and cannot receive
a prorated price until August 04, 2019.’

...so I can’t renew the old or purchase another.

Also can’t open a support ticket as I don’t have a valid license.

So currently my customers can’t send or receive email, and can’t login to cpanel. With a few hundred accounts I’m not waiting until the 4th of August......
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
6,815
541
263
Houston
cPanel Access Level
DataCenter Provider
I'd suggest you contact Customer Service you should be able to open a ticket through the customer portal at cPanel Customer Portal or email them directly by sending an email to [email protected]