Licensing issues, unable to renew

[olivercox]

So I've got a cpanel license which I was a couple of days behind in paying, and was automatically canceled. This in itself is an absurd policy, for both cPanel and it’s customers as:

- cPanel charges pro rata. If a late invoice is cancelled, they loose money ( eg if I order a new one on the 6th it is pro rata’d from the 6th - end of month)
- we loose access being only a couple of days late, is a huge pain in the *** for everyone

Anyway the issue I’m having now is
1. My old license expired
2. I’m unable to order a new one, with the following error: ‘his IP had a store monthly license that was cancelled and cannot receive
a prorated price until August 04, 2019.’

...so I can’t renew the old or purchase another.

Also can’t open a support ticket as I don’t have a valid license.

So currently my customers can’t send or receive email, and can’t login to cpanel. With a few hundred accounts I’m not waiting until the 4th of August......

 

[cPanelLauren]

I'd suggest you contact Customer Service you should be able to open a ticket through the customer portal at cPanel Customer Portal or email them directly by sending an email to [email protected]

 

[markdulisse]

Same issue for me. Absolutely absurd. My business is on hold because of this.

 

[cPanelLauren]

@markdulisse

Were you able to open a ticket using the method I suggested in my previous response? If so, did you get a ticket ID? I'd be happy to look further into it for you.

 

[ComoKOKO]

I have same issue. I create ticket from support system but I can't get answer since 24 hour. My customers call me per minute and say: E-Maill adresses and cPanel notwork!!!
And I try this:
reboot server
renew license from expired licenses area.

now I hate cPanel... I newer use cPanel or Plesk. I migrate my one more server to alternative panels cause of cPanel new license prices and new owner...

 

[cPanelLauren]

I have same issue. I create ticket from support system but I can't get answer since 24 hour. My customers call me per minute and say: E-Maill adresses and cPanel notwork!!!
And I try this:
reboot server
renew license from expired licenses area.

now I hate cPanel... I newer use cPanel or Plesk. I migrate my one more server to alternative panels cause of cPanel new license prices and new owner...

What's your Ticket ID @ComoKOKO I'd be happy to look further into this for you as well.

 

[younis764]

right now. they did with me . customers are calling me. plz check my ticket

 

[younis764]

nobody is replying on my email

 

[younis764]

ican not not even renew , shift my servers , lost my access to server. this is absured

 

[dnethosting]

What's your Ticket ID @ComoKOKO I'd be happy to look further into this for you as well.

Hi Lauren,

I have the same issue, can you help me? My ticket is 13910183 & 13910233

Thanks

 

[cPanelLauren]

Hi @dnethosting

Both your tickets were combined and it would appear that one of our Customer Service representatives resolved your issue at 7 am this morning. Can you please confirm this?

 

[cPanelLauren]

@younis764

You did not provide a ticket ID, luckily I was able to use your username and searched our ticket system for it. I found a ticket which you opened at 3:30 am this morning and it was responded to at 7:51 am this morning, 4 hours from the time you opened the ticket.

The issue was that your license was expired and they provided the following steps to resolve the issue:

1) Login to your cPanel store through https://store.cpanel.net
2) Go to "Manage Licenses" (located beneath the cPanel logo)
3) From the drop-down menu select "Expired Licenses"
4) Select the desired IP address and under "Action" select "Renew License" from the drop-down menu.
5) Review item(s) in the cart
6) Review and agree to Pricing and Terms agreement
7) Place an order; a confirmation email will be sent to you after your order is submitted.

Please note that Customer Service is not available 24/7 their hours are as follows:

Customer Service Hours
Central Standard Time

6AM - 6PM / Monday - Friday
6AM - 4PM / Saturday - Sunday
8AM - 4PM / Holiday Hours

 

[dnethosting]

Hi @dnethosting

Both your tickets were combined and it would appear that one of our Customer Service representatives resolved your issue at 7 am this morning. Can you please confirm this?

Hi,

My problems are solved and the ticket is closed, thanks to Donna Davis.
Thank you Lauren.

 

[celestin]

Hello Brothers and sisters,
my name is Celestin and i have been using cpanel for more than 10 years.
However there has been an issue on Licensing where there no longer OPTIONS FOR ANNUAL licensing.

is there any plan to solve this issue?

thank you

 

[cPRex]

@celestin - we do not currently have plans to bring back an annual licensing plan.