Jan 2, 2015
8
0
1
cPanel Access Level
Root Administrator
Hi!

I need to make modifications to a server managed with CPanel. Normaly I see all the CPanel functions but for this server I only see the following groups of functions :

Preferences
Mail
Files
Logs
Security
Domain
Databases
Softwares and services
Advances

CPanel version 11.46.1 (build 4) is running.

I can't find for example where to change the CPanel backup. I have access to another server with the same host and it have at least 5 times for functionnalities.

I have access to two users. I check in /var/cpanel/users dans they are the only 2 users. Normally I logon with root in CPanel but this user is not valid on this server.

I did verify the CPanel license and it is valid.

Any help or suggestion would be appreciated! :)

Thanks in advance!

Richard
 

kbisignani

Member
Jan 29, 2012
17
0
51
cPanel Access Level
Root Administrator
I don't think there's any license issue here, what Infopro was saying was:
Go to WHM and log in as the parent account holder.
Go to Resellers > Edit Reseller Nameservers and Privileges
Click the reseller in question, hit submit.
Then modify the Privileges to what you need. If you have a reseller that works the way you want you can use the ACL (Access Control List) feature to save those options, then load them on the reseller(s) you're having issues with.
 
Jan 2, 2015
8
0
1
cPanel Access Level
Root Administrator
Thanks for the clarification! :)

Is there any way to find the name of the user to connect to the parent account holder?

I seems to have 2 users for CPanel but with limited access. On the server side, I do have root access to centos.

Thanks for your help!!!
 

kbisignani

Member
Jan 29, 2012
17
0
51
cPanel Access Level
Root Administrator
Ah, well, check to see if that root username (I assume root) and root password for CentOS works on WHM. It should if it's really root we're talking about here.

If not, could you clarify what it is you purchased? VPS? Dedicated Server? etc.
 
Jan 2, 2015
8
0
1
cPanel Access Level
Root Administrator
Thanks for your help! I will try WHM with the centos root password (currently the port is blocked by the firewall and it should be back soon).

It is a dedicated server hosted at OVH.