Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

In SSH run:

Code:
# tail -f /usr/local/cpanel/logs/error_log
then refresh List Accounts and paste any errors.
 

Zabidin

Well-Known Member
Jan 6, 2016
47
4
8
Malaysia
cPanel Access Level
Root Administrator
Here is result from access-log:
Code:
175.136.186.181 - root [03/02/2017:04:34:17 -0000] "GET /cpsess1052431079/scripts/command?PFILE=main HTTP/1.1" 200 0 "https://myweb.webserver.com.my:2087/cpsess1052431079/scripts/command?PFILE=Account_Information" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0" "s" "-" 2087
175.136.186.181 - root [03/02/2017:04:34:30 -0000] "GET /cpsess1052431079/json-api/get_current_lts_expiration_status?api.version=1 HTTP/1.1" 200 0 "https://myweb.webserver.com.my:2087/cpsess1052431079/scripts/command?PFILE=main" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0" "s" "-" 2087
175.136.186.181 - root [03/02/2017:04:34:33 -0000] "GET /cpsess1052431079/scripts/command?PFILE=Account_Information HTTP/1.1" 200 0 "https://myweb.webserver.com.my:2087/cpsess1052431079/scripts/command?PFILE=main" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0" "s" "-" 2087
175.136.186.181 - root [03/02/2017:04:35:02 -0000] "GET /cpsess1052431079/json-api/loadavg HTTP/1.1" 200 0 "https://myweb.webserver.com.my:2087/cpsess1052431079/scripts/command?PFILE=command" "Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0" "s" "-" 2087
 

SB-Nick

Well-Known Member
Aug 26, 2008
175
9
68
cPanel Access Level
Root Administrator
Hello,

Is the server overloaded by chance? You can look at the Load average numbers at the very top right corner of your WHM panel.

If numbers are close to 0, I would recommend submitting a ticket with cPanel support since the behavior you are describing is a bit odd.
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
Are you using PHP-FPM for cPanel services?

The load was 20 in your first screenshot which is high. Hard for us to really help if the main issue is your server being over loaded. Do you have a managed server, can you ask your host for assistance? Otherwise I would hire someone that can assist in managing your server.

Can you take a screenshot of the top command?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

The following thread is a good place to start when troubleshooting a high load average:

Troubleshooting high server loads on Linux servers

Regarding PHP-FPM, could you let us know the specific entries you see when running the "top" command?

Thank you.
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
158
168
New Jersey
cPanel Access Level
DataCenter Provider
Most likely not a bug, just rebooting resolved the load issue which may or may not come back depending on the cause.