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List accounts error - A fatal error or timeout occurred while processing this directive.

Discussion in 'General Discussion' started by racporto, May 8, 2017.

  1. racporto

    racporto Member

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    Hello, I'm having this error in WHM, when trying to list the server's accounts or when I try to modify passwords.

    The error_log has some entries like the one, bellow:
    Code:
    Cpanel::Exception::TempFileCreateError/(XID 44kj82) The system failed to create the temporary file “/var/cpanel/passtokens/1494262553.token.Q3Y5eVwG” because of an error: Input/output error
     at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 77.
       Cpanel::Exception::create("TempFileCreateError", HASH(0x5a0e820)) called at /usr/local/cpanel/Cpanel/Exception.pm line 30
       Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, HASH(0x5a0e820)) called at /usr/local/cpanel/Cpanel/Rand.pm line 96
       Cpanel::Rand::get_tmp_file_by_name(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at /usr/local/cpanel/Whostmgr/Passwd.pm line 72
       Whostmgr::Passwd::generate_token() called at whostmgr/bin/whostmgr.pl line 2155
       main::passwdlist called at whostmgr/bin/whostmgr.pl line 765
    [2017-05-08 13:55:53 -0300] warn [cpsrvd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 156.
       Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x3a160b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 71
       Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x3a160b8), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", IO::Handle=GLOB(0x3a16b00), "subprocess_write_handle", IO::Handle=GLOB(0x3a16518), "api_type", "html", ...) called at cpsrvd.pl line 6459
       cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/passwdlist") called at cpsrvd.pl line 5668
       cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1594
       cpanel::cpsrvd::dodoc(HASH(0x13a1ec0)) called at cpsrvd.pl line 1352
       cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 844
       cpanel::cpsrvd::script() called at cpsrvd.pl line 320
    
    I looked in /var/cpanel and the folder passtokens/ has the user:group settings as root():root() - no zero inside the parenthesis - and the permissions as 000.

    I've tried to change that via SSH, with no success. Any help will be highly appreciated.;)

    Regards,
    Ricardo
     
    #1 racporto, May 8, 2017
    Last edited by a moderator: May 8, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This suggests a corrupted filesystem. Do you notice any output to /var/log/dmesg or /var/log/messages when this happens? Also, can you manually create a new file in the /var/ partition on the system (e.g. touch /var/cptest123)?

    Thank you.
     
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  3. racporto

    racporto Member

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    Hello, Michael, thank you for your answer.

    Yes, I can touch at /var/

    I looked more closely into /var/cpanel/ and the file dynamicui_grouporder has the same problem, and both files have a timestamp of 31-Dec-1969 21:00:00, but all other files look normal.

    Cheers
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look at the affected system to see what's happening.

    Thank you.
     
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  5. racporto

    racporto Member

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    Thanks, Michael, I've just opened ticket # 8457841.
     
  6. voidzero

    voidzero Member

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    Looks like your system needs to be checked for disk / file system corruption.
     
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To update, it looks like this was the result of a corrupted filesystem.

    Thank you.
     
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