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List Accounts error

Discussion in 'General Discussion' started by Milance, Oct 30, 2018.

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  1. Milance

    Milance Member

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    I have a problem. When I want to get List Account I'm seeing this

    file error - listaccts.tmpl: not found
     
    #1 Milance, Oct 30, 2018
  2. GOT

    GOT Get Proactive! PartnerNOC

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    You might first try running /scripts/upcp --force and see if that works as an easy fix.
     
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    #2 GOT, Oct 30, 2018
  3. Milance

    Milance Member

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    Perfect. It's alright.
    How do I remove whmsonic accounts from the list?
     
    #3 Milance, Oct 30, 2018
  4. GOT

    GOT Get Proactive! PartnerNOC

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    I've never used whmsonic but if they are just normal cpanel accounts you can use the terminate account function in whm to remove them.
     
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    #4 GOT, Oct 30, 2018
  5. Milance

    Milance Member

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    Not that. There are already whmsonic accounts appearing in whm list accounts
     
    #5 Milance, Oct 30, 2018
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Are you talking about the Package the accounts are using?
     
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    #6 Infopro, Oct 30, 2018
  7. Milance

    Milance Member

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    Home »Account Information »List Accounts

    Here I get accounts from whm sonic
    prntscr.com/lc9w5q
     
    #7 Milance, Oct 30, 2018
    Last edited by a moderator: Oct 30, 2018
  8. rpvw

    rpvw Well-Known Member

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    I am guessing that you have (or had) the WHMSonic Shoutcast Admin plugin installed.

    I understand there used to be issues with users that had selected the Sonic theme (I don't know if it was ever resolved)

    You will probably want to change the account theme back to paper_lantern ( Account Functions >> Modify an Account) and then deal with them as necessary.
     
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    #8 rpvw, Oct 30, 2018
  9. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    You might want to change ownership of these accounts, first, to another Reseller or the root account. Next, create a comparable default features Package to that old sonic Package,, while logged in as root, or that other Reseller that now owns these accounts, and then use the Upgrade/Downgrade an Account tool to move these accounts to that new Package.
     
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    #9 Infopro, Oct 30, 2018
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