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List Accounts on WHM error blank

Discussion in 'General Discussion' started by indonetmedia, Dec 8, 2009.

  1. indonetmedia

    indonetmedia Member
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    hi, I'm having trouble. list accounts on my WHM blank. to return to its original state as where? I was confused. please help all :(
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    It will help to know some additional information to more accurately diagnose the issue and troubleshoot further.

    Is the page completely blank, or is there a message displayed? If an error or other message is displayed when accessing WHM List Accounts please let us know the available detail.

    What is the full cPanel version number? This may be checked using the following command:
    Code:
    # grep '' /usr/local/cpanel/version
    When accessing WHM List Accounts please check the cPanel error_log; this is located at the following path:
    Code:
    /usr/local/cpanel/logs/error_log
    Here is an example command that can be used to monitor the error_log while attempting to trigger or reproduce the issue via WHM:
    Code:
    # tail -fvn0 /usr/local/cpanel/logs/error_log
     
  3. indonetmedia

    indonetmedia Member
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    I've done things that were needed, and this results

    Code:
    # grep '' /usr/local/cpanel/version
    11.24.5-STABLE_38506
    
    Code:
    /usr/local/cpanel/logs/error_log
    -bash: /usr/local/cpanel/logs/error_log: Permission denied
    
    Code:
    tail -fvn0 /usr/local/cpanel/logs/error_log
    ==> /usr/local/cpanel/logs/error_log <==
    
    and then what should I do? :(
     
  4. indonetmedia

    indonetmedia Member
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    I have a screen print adds additional information to this error

    so, what should I do? distraught :eek:
     

    Attached Files:

  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Thank you for the version information.

    The above is normal; to clarify, the log file path shown would need to be used with a text viewer or editor or something that would open the log file. The "Permission denied" is shown because the log file is not executable, but this is normal. Here is an example command that would open the log file using the full path; this is using "less" to view the log, but the most recent entries will be at the bottom so it may be necessary to scroll down (via the keyboard "Page-down" key):
    Code:
    # less /usr/local/cpanel/logs/error_log
    When using the "tail" command, please allow it to stay open/running via SSH and then test WHM in attempt to trigger any possible log messages that may reveal more detail.

    When running "tail" to monitor the cPanel error_log and testing WHM if there is log detail it will help greatly to know what is shown.

    To help expedite diagnosis and troubleshooting you are welcome to submit a support request where we could investigate directly; a ticket submission may be initiated via the link in my forums signature or via the WHM Support Center and its link Contact cPanel. When available, please PM me referencing the forums thread and your ticket ID number so I may follow-up internally.
     
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