cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
hi, I'm having trouble. list accounts on my WHM blank. to return to its original state as where? I was confused. please help all :(
It will help to know some additional information to more accurately diagnose the issue and troubleshoot further.

Is the page completely blank, or is there a message displayed? If an error or other message is displayed when accessing WHM List Accounts please let us know the available detail.

What is the full cPanel version number? This may be checked using the following command:
Code:
# grep '' /usr/local/cpanel/version
When accessing WHM List Accounts please check the cPanel error_log; this is located at the following path:
Code:
/usr/local/cpanel/logs/error_log
Here is an example command that can be used to monitor the error_log while attempting to trigger or reproduce the issue via WHM:
Code:
# tail -fvn0 /usr/local/cpanel/logs/error_log
 

indonetmedia

Member
PartnerNOC
Dec 8, 2009
5
0
51
indonesia
cPanel Access Level
DataCenter Provider
Twitter
I've done things that were needed, and this results

Code:
# grep '' /usr/local/cpanel/version
11.24.5-STABLE_38506
Code:
/usr/local/cpanel/logs/error_log
-bash: /usr/local/cpanel/logs/error_log: Permission denied
Code:
tail -fvn0 /usr/local/cpanel/logs/error_log
==> /usr/local/cpanel/logs/error_log <==
and then what should I do? :(
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
I've done things that were needed, and this results
Code:
# grep '' /usr/local/cpanel/version
11.24.5-STABLE_38506
Thank you for the version information.

Code:
/usr/local/cpanel/logs/error_log
-bash: /usr/local/cpanel/logs/error_log: Permission denied
The above is normal; to clarify, the log file path shown would need to be used with a text viewer or editor or something that would open the log file. The "Permission denied" is shown because the log file is not executable, but this is normal. Here is an example command that would open the log file using the full path; this is using "less" to view the log, but the most recent entries will be at the bottom so it may be necessary to scroll down (via the keyboard "Page-down" key):
Code:
# less /usr/local/cpanel/logs/error_log
Code:
tail -fvn0 /usr/local/cpanel/logs/error_log
==> /usr/local/cpanel/logs/error_log <==
When using the "tail" command, please allow it to stay open/running via SSH and then test WHM in attempt to trigger any possible log messages that may reveal more detail.

and then what should I do? :(
When running "tail" to monitor the cPanel error_log and testing WHM if there is log detail it will help greatly to know what is shown.

To help expedite diagnosis and troubleshooting you are welcome to submit a support request where we could investigate directly; a ticket submission may be initiated via the link in my forums signature or via the WHM Support Center and its link Contact cPanel. When available, please PM me referencing the forums thread and your ticket ID number so I may follow-up internally.