list of MAJOR WHM/cpanel BUGS

[naox]

1. muliserver - dns clustering. One person have account on server no. 1 and parked domain DOMAIN.COM. Other person have account on server no. 2 and just parked domain DOMAIN.COM >> and he STEALS first person domain that way! possible fix: dont allow to park domains that have zones in dns!! Bug was not fixed as long as I remember

2. Bandwidth selling managment - NON EXISTENT. You can set bandwidth limit.. thats all. You cant even reset it for current month. Nor you can add some bandwidth just for current month, nor nothing. Dont even dream about some external managment of bandwidth by some php, mysql scripts! Hundrets of users on this forum(/buzilla) posted complaints, questions about it for many many months

3. There is no way to logon to users cpanel without knowing his password. And you can't know his password because its crypted.

Add your own >>>MAJOR<<< (bugs that are extremly anoing, or even pose security threats (like no.1) here.

 

[xstaci2k2]

3. YOu can login to a users cpanel without knowing their password, just use their username, and your reseller or root password.

 

[chirpy]

This simply isn't necessary. If you know of a bug that has not been reported, log it with cPanel:
http://bugzilla.cpanel.net
There you can find the list of all oustanding bugs. If you don't report it, it (most likely) won't get fixed.

 

[naox]

This simply isn't necessary. If you know of a bug that has not been reported, log it with cPanel:
http://bugzilla.cpanel.net
There you can find the list of all oustanding bugs. If you don't report it, it (most likely) won't get fixed.

cpanel bugzilla stands for bug-off (get lost)

 

[tAzMaNiAc]

cpanel bugzilla stands for bug-off (get lost)

Real mature response, no wonder hosts like us get a black eye.

 

[Joshfrom]

cpanel bugzilla stands for bug-off (get lost)

Our technical staff are required to review and confirm bugs in our bugzilla system. They are then escalatated to our development team.

 

[matt621]

This simply isn't necessary. If you know of a bug that has not been reported, log it with cPanel:
http://bugzilla.cpanel.net
There you can find the list of all oustanding bugs. If you don't report it, it (most likely) won't get fixed.

Bugzilla really makes no sense to me. It's overly complicated, and it tries to be all to everyone. I find it impossible to really understand who posted what bug and what's being done about it. I also fine the same bug reported more than once (or at least it looks like that.) and I never see a resolution to any bug. The fact that most people can't figure out how to use it probably is a contributing factor to the repeating of bug reports.

Compare to a forum where people can interact and it's in some sort of order and presented in a logical, natural language format that encourages others to participate. You have to be either a real masochist or major geek to find bugzilla "useful" in any sense of the word.

my $.02

 

[RAIS2]

3. YOu can login to a users cpanel without knowing their password, just use their username, and your reseller or root password.

This is not a bug, This I do beleive is set-up that way so that if you have to login to the cPanel ( For whatever reason ) you dont have to alter or get their current password, as administrator of a server have the right to review your clients content and site set-up. If, for example, you feel they are breaking the TOS or whatever, you can easily login and review their set-up.

 

[cPanelNick]

cpanel bugzilla stands for bug-off (get lost)

That simply isn't true. All bugzilla entries are reviewed by our QA dept. Bugs with more votes usually get a higher priority then ones without votes. If feel there is a problem with a certin aspect of cPanel: DO submit it to bugzilla, DO ask others to vote on this bug if they feel its important.

 

[cPanelNick]

1. muliserver - dns clustering. One person have account on server no. 1 and parked domain DOMAIN.COM. Other person have account on server no. 2 and just parked domain DOMAIN.COM >> and he STEALS first person domain that way! possible fix: dont allow to park domains that have zones in dns!! Bug was not fixed as long as I remember

What version are you running? What do you have checked in tweak settings? This should only be the case if you have some of the security options in tweak settings TURNED OFF.

2. Bandwidth selling managment - NON EXISTENT. You can set bandwidth limit.. thats all. You cant even reset it for current month. Nor you can add some bandwidth just for current month, nor nothing. Dont even dream about some external managment of bandwidth by some php, mysql scripts! Hundrets of users on this forum(/buzilla) posted complaints, questions about it for many many months

That sounds more like a feature request then a bug to me.

3. There is no way to logon to users cpanel without knowing his password. And you can't know his password because its crypted.

Add your own >>>MAJOR<<< (bugs that are extremly anoing, or even pose security threats (like no.1) here.

3) this has already been explained.

 

[matt621]

That simply isn't true. All bugzilla entries are reviewed by our QA dept. Bugs with more votes usually get a higher priority then ones without votes. If feel there is a problem with a certin aspect of cPanel: DO submit it to bugzilla, DO ask others to vote on this bug if they feel its important.

The problem is, I find bugs most people never will. My issues with Cpanel are on restores after HD Failures. Cpanel does a terrible job of restoring the system to "like was" condition. Just last month we had a drive go down and it took a week to get all the accounts restored and operating properly. In fact, I'm still not sure it's all working. I've had users who can't check their emails due to passwords being changed or corrupted after a restore. We've had problems with database and/or permissions after a restore. Also, we've had a problem with multiple entries in some accounts after a restore. And we've had some accounts that just wont' resolve after a restore. There is also the problem with IP assignement.

It's like the restore will get you 70%-80% of the way, but the rest you'll have to do manually.

So, the only people who will experience these problems are those with HD failures and then find their backups not working as expected. That's usually such a nightmare, all you want to do is get the sites back and online. When it's done, you are so exhausted you don't want to think of anything for a week. Not many people are going to submit a bug report after that.

 

[chirpy]

Then problems simply won't get fixed. Unless you report a problem using the tools provided you cannot expect something to get fixed - the developers don't have crystal balls As Nick says, post an entry then start a thread and ask interested parties to vote for it if they believe it has merit. Bugzilla may seem cumbersome, but it is flexible and an extremely useful tool. If you want things fixed you're going to have to invest some energy into following it.

 

[matt621]

Well that's what the guy who started this thread was trying to do.

I never said I would not do my part to let others know of the problems. My issues are with the method being used. Bugzilla is not easy to use or understand the system. By it's very nature it puts people off and I'm sure there are people who start to report a problem, but don't know how to work with that system and quit.

And the thread starter was trying to use the forum (a much easier to understand and user friendly system) to report the bugs.

Your suggestion seems to echo my complaints. "start a thread..." and have people report it. Why duplicate it? Why not just work off a thread instead of a cumbersome system that alienates people?

 

[chirpy]

Because such a method is almost useless from a developers POV. You need to keep tight control over the information being reported and the developers responses. Using a forum is simply not a good idea. A bug reporting system is just that, a forum simply generates too much noise and does not have the appropriate design features to make it of use to developers of anything bigger than a few scripts.

The fact remains that the correct method is to use bugzilla for cPanel problems. If you choose not to use it, don't expect the problems that you find to be fixed.

 

[anup123]

That simply isn't true. All bugzilla entries are reviewed by our QA dept. Bugs with more votes usually get a higher priority then ones without votes. If feel there is a problem with a certin aspect of cPanel: DO submit it to bugzilla, DO ask others to vote on this bug if they feel its important.

So it does mean that if a feature request has no votes, it just stands unattended in ("que" ) bugzilla. I remeber posting --with-mysql feature request for pure-ftpd long back in October 2k4, exchanged mails on the issue with staff memebers but it's still a status quo. It's not overly complicated issue ... just a matter of having the option turned on during rpmbuild but it stays unattended just coz it has no votes. Yes i have had that option done by rebuilding the src but then if it was included in the same comping from cpanel, at least upgrades would not have been bothersome.

This is just an opinion which may kindly not be taken as a complain.

TIA
Anup

 

[anup123]

1. muliserver - dns clustering. One person have account on server no. 1 and parked domain DOMAIN.COM. Other person have account on server no. 2 and just parked domain DOMAIN.COM >> and he STEALS first person domain that way! possible fix: dont allow to park domains that have zones in dns!! Bug was not fixed as long as I remember

2. Bandwidth selling managment - NON EXISTENT. You can set bandwidth limit.. thats all. You cant even reset it for current month. Nor you can add some bandwidth just for current month, nor nothing. Dont even dream about some external managment of bandwidth by some php, mysql scripts! Hundrets of users on this forum(/buzilla) posted complaints, questions about it for many many months

3. There is no way to logon to users cpanel without knowing his password. And you can't know his password because its crypted.

Add your own >>>MAJOR<<< (bugs that are extremly anoing, or even pose security threats (like no.1) here.

Add to this :
(1) No Possibility Of Turning Off "Add On Modules" for resellers control panel.

(2) When a reseller eits a package (where reseller is not allowed to create packages with shell access), the Shell Access Option is available for playing.

(3) Can a "Mail Only Account Be Created"? No http/ftp but only mails

Anup

 

[brentp]

IPv6

I really think cpanel should have ipv6 support, because all other stuff with cpanel (exim, proftpd, pureftpd) and so forth, have ipv6 support, but cPanel itself doesnt. I reckon just a test implementation in a BETA/EDGE would be adequate to see if it causes any issues. As a IPv6 user myself, i see a lot of other people going for DirectAdmin/plesk/whatever because they have support for this new protocol.

Regards,
Brent

 

[anup123]

Because such a method is almost useless from a developers POV. You need to keep tight control over the information being reported and the developers responses. Using a forum is simply not a good idea. A bug reporting system is just that, a forum simply generates too much noise and does not have the appropriate design features to make it of use to developers of anything bigger than a few scripts.

The fact remains that the correct method is to use bugzilla for cPanel problems. If you choose not to use it, don't expect the problems that you find to be fixed.

I think bugzilla route can only find acceptance enmass if the forum and bugzilla authentication is integrated. I personally hate loggin in /out so many times. This is nothing related to cpanel software so i have not posted this as a Feature Request in bugzilla

Anup

 

[chirpy]

I allow cookies, so don't see that problem

 

[matt621]

I'd like to see cpanl/whm support extended character domain names. Currently they do not.