SOLVED Listpkgs returning absolutely nothing.

j05h

Registered
Mar 25, 2019
2
1
3
London, England
cPanel Access Level
Reseller Owner
Hi,
I recently ordered a reseller account, however when I am using the WHM API to list all packages on the system (https://removed.tld:2087/cpsess**********/json-api/listpkgs) it returns the following:

Code:
{"package":[]}
Thus meaning that WHM cannot find any packages when I have most definitely set three of them as you can see here:



Many thanks,
Josh

Moderator Note: The WHM URL was removed and replaced with "removed.tld".
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Hello Josh,

Can you access WHM as root and share a screenshot from the WHM >> Edit Reseller Nameservers and Privileges interface showing the privileges assigned to this reseller?

Thank you.
 

j05h

Registered
Mar 25, 2019
2
1
3
London, England
cPanel Access Level
Reseller Owner
Hello Josh,

Can you access WHM as root and share a screenshot from the WHM >> Edit Reseller Nameservers and Privileges interface showing the privileges assigned to this reseller?

Thank you.
Hi Michael,
I fixed this issue, the thread can be closed - I'm on a reseller account where there were restrictions set for how much bandwidth and disk space I could allocate to packages, whereas I was giving them unlimited - this marked them all "void" and disabled them from being used.
 
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cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
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Twitter
Thanks for reporting the outcome! I've marked this thread as solved.