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Little backup from Cpanel - uncompeleted backup from root

Discussion in 'General Discussion' started by rasa, Aug 22, 2013.

  1. rasa

    rasa Active Member

    Feb 17, 2013
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    after we setup a new server with cloudlinux and move our accounts from old server (apache+PHP5.3.17+mysql5.1)
    to this server ( apache+PHP5.3.17+mysql5.5)

    after that when clients try to create a full backup the back up file is created with very small size ( 10 ~ 50KB)
    and the automatic backup

    create backup that they are lrger ( 100MB~2000MB ) that seems that size is related to data on server that gzipped
    but when i give that backup to our customer he said some of the files are missing

    what could cause this ?

    where can i find backup logs ?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    Do you notice any error messages in the cPanel error log (/usr/local/cpanel/logs/error_log) when the user generates a backup through cPanel?

    Thank you.
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