LMTP error after RCPT TO 550 5.1.1 user doesn’t exist

[xuseixas]

Help.. after send a email return this mesagem


LMTP error after RCPT TO:<[email protected]>: 550 5.1.1 <[email protected]> User doesn't exist: [email protected]

 

[cPanelLauren]

Hello,


Without any further information, this just looks like the user you're attempting to email doesn't exist. Details on where you're sending to/from and in what circumstance this occurs (all email or just specific addresses) would be necessary to assist you in this case.

 

[sparek-3]

This will happen if the directory

/home/`/scripts/whoowns example.com`/mail/example.com/contato

exists. This happened when cPanel moved to Dovecot for LMTP. The system doesn't actually read /home/`/scripts/whoowns example.com`/etc/example.com/passwd to determine if that particular email address exists.

 

[Stefaans]

Thank you @sparek-3, you just solved a mysterious problem for me!

We were seeing "User doesn't exist" errors for a user that did exist. On inspection, I found that the /home/username/etc/customer-domain.com/passwd file contained an incorrect domain for an email account in question, and subsequently that email address could not receive email. Because I knew where to look, I could manually edit the file and fix the problem.

I do not know how the invalid domain ended up in the passwd file. That part is still a mystery.

 

[Mauwiks]

I have the same problem. Please help

 

[Mauwiks]

This will happen if the directory

/home/`/scripts/whoowns example.com`/mail/example.com/contato

exists. This happened when cPanel moved to Dovecot for LMTP. The system doesn't actually read /home/`/scripts/whoowns example.com`/etc/example.com/passwd to determine if that particular email address exists.

Then how do we fix this?

 

[cPanelAnthony]

Hello! Could you try running the following command?

acctinfo $username --mail

Replace "$username" with the cPanel username or account name. Do you see any mail-related errors? If you provide the output here, please censor any domain names or IP addresses. The following article will help if you don't already have the acctinfo alias set.

How to use acctinfo to troubleshoot issues

 

[Mauwiks]

It went working after I updated to CURRENT TIER. I want to cry

 

[cPanelAnthony]

I'm happy to hear it's working at the very least! Neve hesitate to reach out if you have questions.

 

[sparek-3]

Then how do we fix this?

You would delete - or probably move the affected directory out of the path.

mv /home/`/scripts/whoowns example.com`/mail/example.com/contato /home/`/scripts/whoowns example.com`/mail/example.com/contato-doesnotexist

Change domain name and email account as needed.