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location of the log file for suspension of incoming emails

Discussion in 'E-mail Discussions' started by LAZer, Jun 12, 2017.

  1. LAZer

    LAZer Well-Known Member

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    Hi , I have a user which his info@domain email automatically suspends ( incoming mail only suspends ) I can go to the user cpanel and re-activate incoming mails but I want to know why is it suspending ?
    I think it is getting too much spam some how.
    I couldn't find a reasong in
    /var/log/exim_mainlog
    or /var/log/exim_rejectlog
    maybe the log is rotated and cleared after it is suspened...
     
  2. Eminds

    Eminds Well-Known Member

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    If you are on a shared hosting account , ask your hosting provider if they may be suspending the email account due to spam issues and you may have recieved a notice regarding spamming issues.
     
  3. LAZer

    LAZer Well-Known Member

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    no, I have some dedicated servers. as I said a user in my cpanel server is facing this issue. and I want to check what is going on as that email incoming part is being suspended by cpanel.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Email accounts are not automatically suspended through any cPanel/WHM features, but it might happen if you have installed a plugin that suspends the account. Try reviewing /usr/local/cpanel/logs/access_log for the "suspend_incoming" entry with a command like this to see when it happened and from what IP address:

    Code:
    grep suspend_incoming /usr/local/cpanel/logs/access_log
    Thank you.
     
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  5. LAZer

    LAZer Well-Known Member

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    thanks for your time. I found that info :)
     
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