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Locked out after update

Discussion in 'General Discussion' started by Thunderchild, Feb 23, 2019.

  1. Thunderchild

    Thunderchild Well-Known Member

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    I ran the latest update and then found i could not log into WHM. My hoster suggested that my 64 character password was too long. well it had worked for many months prior to the update. So did the update introduce some sort of limit?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Thunderchild,

    Are you able to access the server via the command line to verify the specific reason you were unable to authenticate as the root user via WHM? The specific reason should be logged to the /usr/local/cpanel/logs/login_log file.

    Thank you.
     
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  3. Thunderchild

    Thunderchild Well-Known Member

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    I am now able to log in as the hoster has an interface that allows me to change the password but I am confused as to what happened
     
  4. Thunderchild

    Thunderchild Well-Known Member

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    what is the best way to access this file?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    You can review /usr/local/cpanel/logs/login_log via the command line with a command such as "cat" or "grep". EX:

    Code:
    cat /usr/local/cpanel/logs/login_log
    Information on how to access your server via SSH is documented on the link below:

    SSH Access - Version 78 Documentation - cPanel Documentation

    Thank you.
     
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  6. Thunderchild

    Thunderchild Well-Known Member

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    i think this was me:

    [2019-02-21 18:55:28 +0000] info [whostmgrd] removed-ip - root "POST /login/?login_only=1 HTTP/1.1" DEFERRED LOGIN whostmgrd: brute force attempt (user root)has locked out IP removed-ip
     
    #6 Thunderchild, Feb 26, 2019
    Last edited by a moderator: Feb 26, 2019
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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