Locked out of account

[ltchat]

Hello,

i have been using today WHM and CPanel. I have no problems to login and do things. I was trying to install red5 on my server... after couple of hours i just been kicked off and when i tried to login back, its says "Access Denied" and after while says when i tried to login "The login is invalid"!!! Who i need to contact and how can i get my account back if someone soled it?

Thanks
Regards
ltchat

 

[iserversupport]

Are you trying to login with root or with cpanel username ?

If its cpanel username just try reset from whm. Also make sure that you IP is not blocked on cphulk

 

[ltchat]

Its ok, it working now, i believe it was something with whm, because i could not login for about 10 min and now i loged in with old root password. I did changed password straight away just in case.

iserversupport, i could not login to whm or cpanel, but like i said, it probably was same bug in WHM or something.

Thanks

 

[iserversupport]

It can also happen if you IP was on cphulk database and you are able to login now when your IP changed to new one.

 

[cPanelMichael]

Hello

It's likely the "root" user was locked out by cPhulk. You may want to add your personal IP address to the white list via:

"WHM Home » Security Center » cPHulk Brute Force Protection"

Thank you.

 

[MikeDVB]

My only advice about the white-list is being careful about it if you do not have a static IP from your ISP. While I will admit it's unlikely - if the stars and the planets aligned just right and somebody malicious got your old IP - they would have unfettered access to brute force your cPanel/WHM if their IP was white-listed [i.e. your old IP].

Just a consideration if you host anything sensitive on the server. Unlikely? Yes. Possible? Absolutely. Stranger things have happened.