ltchat

Member
Jun 18, 2013
20
0
1
cPanel Access Level
Website Owner
Hello,

i have been using today WHM and CPanel. I have no problems to login and do things. I was trying to install red5 on my server... after couple of hours i just been kicked off and when i tried to login back, its says "Access Denied" and after while says when i tried to login "The login is invalid"!!! Who i need to contact and how can i get my account back if someone soled it?

Thanks
Regards
ltchat
 

ltchat

Member
Jun 18, 2013
20
0
1
cPanel Access Level
Website Owner
Its ok, it working now, i believe it was something with whm, because i could not login for about 10 min and now i loged in with old root password. I did changed password straight away just in case.

iserversupport, i could not login to whm or cpanel, but like i said, it probably was same bug in WHM or something.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

It's likely the "root" user was locked out by cPhulk. You may want to add your personal IP address to the white list via:

"WHM Home » Security Center » cPHulk Brute Force Protection"

Thank you.
 

MikeDVB

Well-Known Member
PartnerNOC
Jun 4, 2008
218
3
68
Indiana, USA
My only advice about the white-list is being careful about it if you do not have a static IP from your ISP. While I will admit it's unlikely - if the stars and the planets aligned just right and somebody malicious got your old IP - they would have unfettered access to brute force your cPanel/WHM if their IP was white-listed [i.e. your old IP].

Just a consideration if you host anything sensitive on the server. Unlikely? Yes. Possible? Absolutely. Stranger things have happened.
 
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