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locked out of cPanel and website

Discussion in 'Security' started by mikehalper, Dec 1, 2015.

  1. mikehalper

    mikehalper Registered

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    I am no expert with Cpanel. This is a problem that no one seems able to solve. For five years I've managed a small non-profit website through the cPanel page on my web host. Several months ago I found that cPanel has added the cpsess security token system. I started having trouble logging in that got worse and worse while editing the site until finally I can't access the cPanel page at all www.mywebsite:2082 I get a Page not Found error. Not only that, I can't access the website itself www.mywebsite.org getting the same error.

    The strange thing is: these problems exist only with my home computer and two other computers in my apartment plus three other computers belonging to others that are also connected to the building's Wi-Fi system. However, when I go up the road with my laptop to a Starbucks I can connect without any problems. Moreover friends living elsewhere can also log on okay. My contact with my web hosting company has been no help, except suggesting that I relocate to another host. Other people who should know far more about these systems than I do have been equally unhelpful. Any ideas about possible solutions will be appreciated.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    As a Website Owner, you probably don't have access to remove your buildings IP from the firewall or cPHulk, if you get blocked. Your Hosting Provider would have to help you there.

    You might want to review your bookmark you've been using and update it if needed. This would be a good bookmark to manually add to your favorites list:

    yourdomain.com/cpanel

    Assuming your Hosting Provider has redirects setup properly, that URL should redirect you to a secure URL something like this:
    ht tps://host.domain.com:2083

    When you get there, the URL in your address bar will contain the security token needed. If you bookmark that URL, once you get there, you'd bookmarking a single use security token.

    Your Hosting Provider should be able to give you more details as to why you're getting blocked.
     
  3. keat63

    keat63 Well-Known Member

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    At home, go to www.whatismyip.com and note your external IP address.
    Switch off your router for 10 minutes.
    When the router comes back up, go to www.whatismyip.com and see if your IP address has changed.
    If it has, try logging on to your Cpanel again.

    I'm guessing that your IP is blocked, or even worse, the whole subnet.
    Only really your hosting provider can fix this.
     
  4. mikehalper

    mikehalper Registered

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    Thanks for your suggestions. First, I am connected to the internet through a building-wide Wi-Fi system so I can't switch off the router. However, I fortunately discovered that my web host is a one-man company who rents space on the server of a larger host, - Removed - He tried to help, but now having this name allowed me to communicate directly with their Support staff. It took multiple communications back and forth but the problem with the 2-step cpsess verification token system, while not completely solved, at least is manageable. The main thing is Site5 Support has been prompt and efficient in helping me.
     
    #4 mikehalper, Dec 8, 2015
    Last edited by a moderator: Dec 8, 2015
    keat63 likes this.
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