Locked out of WHM and SSH password root login

No, this happened to me today as well. Not using cphulk.
Luckily I too had SSH key access (from another server which backs up to the server I was locked out of).
I changed root password via SSH from the second server, but that didn't make any difference.

I then thought to check sshd config file and saw that allow root login was commented out (disallowing root access via SSH).

Don't know how this happened, I am the only person with access to this server.

 

Me also is experiance this Im totaly locked out now, I can log in to my server with SSH but when I write passwd and then write in my new password. Its seams to work as I dont get anny error message. But I cant still not log in to root WHM in webbrowser.

 

I am having the same problem. I am unable to log in with root to WHM nor to SSH. I am able to log in with other users though from the same IP.
On some servers I had a reseller account with all permissions, so I was able to white list my IP after loggin in.
Then I was able to log in as root again.

It does not seem like a normal brute force, because usually it blocks an IP, not a user.
Can it be that a user (root) has been blocked?
What can I do if the root user is blocked and I cannot access WHM nor SSH?
Is there any way to solve this issue?

Thanks

 

I am using the latest version of WHM and Centos 6.

I am using a dedicated server with OVH and I am in recovery mode at the moment. I can see Centos files but nothing else. I cannot run any cpanel commands in SSH but can run other basic commands. Any help would be greatly appreciated.

- - - Updated - - -

I am on the phone with them again. The first go around with them wasn't very productive. They don't seem to want to do this.

I have fixed the problem so now I am going to post what I did to help others. I worked on it for nearly 10 hours.

I use OVH for my server and although they have good products, they provide zero (0) support for it.

Here is some documentation that helped me (If you use OVH):

(You must follow this word for word and dont skip a step)

When you are done your command will look like this:

When it does, run this (Taken from Michaels post above):

Change your password:

Put your "Netboot" back to "Hard Drive" then restart.

This was all from me setting cpHulk to be too aggressive and clearing my browser cache. I hope that this will help someone else in the future.

 

I wish to comment on this issue.
I have the same with my DNSOnly cluster.

Is there a way to know when the account lock will be released again?
(I assume cPhulk blocked out my root account as well. )

Sadly my hosting provider does not offer a rescure image for my VPS, so I need to figure out howto get back on.
( Currently I can only login as a normal user. but switching to root is impossible.)

Thanks for any insights.

Regards,
Armand