trickyzxr

Registered
Sep 3, 2009
3
0
51
Hi,

I have accessed the log programs page but all my domains are locked. Can anyone tell me how to unlock them please in order to get more detailed stats?

Thanks

Tricky
 

thewebhosting

Well-Known Member
May 9, 2008
1,199
1
68
May I know exactly at which option are you looking for logs?
 

MattCurry

Well-Known Member
Aug 18, 2009
275
0
66
Houston, Tx
Logs

Hello,

I apologize, but I am not sure what you mean by "locked" can you tell me the steps you are taking to get to this point?

Thank you,
Matthew Curry
 

cpanelinfoseeker

Well-Known Member
Oct 25, 2002
323
3
168
NE Illinois
cPanel Access Level
Root Administrator
If you are the "root" user, you need to enter through WHM and make the stats programs available. If you are not the "root" user, then contact your host as this is disabled at their WHM control panel.

Ron
 

MattCurry

Well-Known Member
Aug 18, 2009
275
0
66
Houston, Tx
Statistics

Hello,

If I understand you are trying to enable statistics, that can be achieved via the following path in your WHM: "Main >> Server Configuration >> Statistics Software Configuration"

Please let me know if this doesn't help.

Thank you,
Matthew Curry
 

trickyzxr

Registered
Sep 3, 2009
3
0
51
Hi thanksfor the replies. what do you mean by WHM. The only access to settings is via cpanel and cant see anywhere to change the settings you are mentioning.

thanks.
 

cpanelinfoseeker

Well-Known Member
Oct 25, 2002
323
3
168
NE Illinois
cPanel Access Level
Root Administrator
WHM is the controlpanel for the host or root user to use to setup the users and determine what access the user has.

cPanel is the controlpanel for the users.

It sounds like you need your host to make the needed change as it needs to be done through WHM.

Ron
 

linux7802

Well-Known Member
Dec 14, 2007
232
1
68
cPanel Access Level
Root Administrator