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"logged in with the reseller or root password'

Discussion in 'General Discussion' started by mumbles27, Jun 24, 2008.

  1. mumbles27

    mumbles27 Active Member

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    to all,


    i have reseller hosting with cpanel installed and when i try to go to one of my "resold" domains, via whm to install some fantastico de luxe scripts on the said domain, it says "Warning! You are logged in with the reseller or root password".

    i cannot install the myPHP script, any ideas why?

    most of my resold domains i host are like this except one or 2, and i have no idea why these 2 are different.

    Any help greatly appreciated.


    Andi
     
  2. UBERHOST

    UBERHOST Well-Known Member

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    If you are going to use Fantastico in a client's cPanel, then you must login to his cPanel account directly using his password. Just go to domain.com:2083 and type in the username and password.
     
  3. mumbles27

    mumbles27 Active Member

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    Warning! You are logged in with the reseller or root password

    i know its a few months later but still having problems with this.. one of my accounts on my seller list simply will not let me do anything as it says:

    Notices
    Warning! You are logged in with the reseller or root password

    i am not! i have logged in to www.domain.co.uk/cpanel and used its own username and password..

    any ideas?
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Is the password the same as that of the reseller that owns that account, or the root user?
     
  5. mumbles27

    mumbles27 Active Member

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    hmmm posssibly... is that a problem? how do change the the password?
     
  6. UBERHOST

    UBERHOST Well-Known Member

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    You could simply change the root password and leave the user's alone:

    WHM Main >> Server Configuration >> Change Root Password

    Or you could change the user's password:

    WHM Main >> Account Information >> List Accounts
    Locate the account and click on the tiny '+' sign next to the domain name.

    -or-

    WHM Main >> Account Functions >> Password Modification
    Type the new password then click the account name you'd like to modify.

    -or-

    User's cPanel >> Change Password
    Provide old password and new password + confirm new password.
     
    #6 UBERHOST, Sep 12, 2008
    Last edited: Sep 12, 2008
  7. mumbles27

    mumbles27 Active Member

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    thank you UBERHOST... worked a treat.. you learn something new everyday...
     
  8. UBERHOST

    UBERHOST Well-Known Member

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    You're welcome, mate. And as for learning something everyday, I certainly agree with you. This forum, and especially David Grega's posts, have provided a wealth of information.
     
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