As of December 1, no logs are being kept on my server. It's been running just fine for many years but now it says the current log file is empty (verified, file size is 0 bytes) and in the cPanel for the user (there is only one user) it says the logs were last updated November 30. I have not even logged into the server since mid November. Is there any way to re-enable logging because all of the options I know about seem to be enabled? Archives are all complete up to the end of November 2018. I really need logging back. Thanks.
Hello @iwantlogs,
Can you let me know which log file you are checking that shows 0 bytes? Are you checking the Apache domain access logs?
Thank you.
Can you let me know which log file you are checking that shows 0 bytes? Are you checking the Apache domain access logs?
Thank you.
Hi @iwantlogs,
Can you verify if this server is using EasyApache 3, or EasyApache 4? If you're using EasyApache 3, it's possible this relates to internal case CPANEL-22787 (incomplete pipped logging setup on EA3 systems). If you're using EasyApache 3 on this system, can you disable pipped logging and then enable it again using WHM >> Apache Configuration >> Piped Log Configuration?
Otherwise, if you're using EasyApache 4, please open a support ticket so we can take a closer look. You can post the ticket number here and we'll link this thread to it.
Thanks!
Can you verify if this server is using EasyApache 3, or EasyApache 4? If you're using EasyApache 3, it's possible this relates to internal case CPANEL-22787 (incomplete pipped logging setup on EA3 systems). If you're using EasyApache 3 on this system, can you disable pipped logging and then enable it again using WHM >> Apache Configuration >> Piped Log Configuration?
Otherwise, if you're using EasyApache 4, please open a support ticket so we can take a closer look. You can post the ticket number here and we'll link this thread to it.
Thanks!
Disabling and enabling piped logging has fixed the issue. Is this likely to recur or is it just a one-off caused by a change of some sort? Either way, at least now I know the fix for future, thank you.
Hello @iwantlogs,
The issue won't reoccur now that you've disabled and enabled pipped logging. However, going forward you're going to want to upgrade to EasyApache 4 as soon as possible. See the thread here for more information:
Reminder: EA4 is Required in cPanel & WHM Version 78
Thank you.
The issue won't reoccur now that you've disabled and enabled pipped logging. However, going forward you're going to want to upgrade to EasyApache 4 as soon as possible. See the thread here for more information:
Reminder: EA4 is Required in cPanel & WHM Version 78
Thank you.
