Login cpanel "the connection was reset"

leonex

Member
Jan 12, 2012
23
1
53
cPanel Access Level
Root Administrator
Hello, we move accounts from one server to other server. After transfer accounts and sites worked good. Today, user of one account don't can access in your cpanel account, get "the connection was reset".
We try login with us reseller account in cpanel, navigate on all account and work fine with exception of this account, we get "the connection was reset".
If try change password of this user, we get,
-------------------------------------
exit level [die] [pid=43750] (Failed to change RUID from “0” to “0”: Resource temporarily unavailable)
at /usr/local/cpanel/Cpanel/ForkAsync.pm line 39.
Cpanel::ForkAsync::do_in_child(CODE(0x4585210)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 61
Cpanel::ForkSync::new("Cpanel::ForkSync", CODE(0x7156428)) called at /usr/local/cpanel/Cpanel/ForkSync.pm line 130
Cpanel::ForkSync::do_in_child(CODE(0x49036a8)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 108
Cpanel::AccessIds::do_as_user_group("XXXXXX", undef, CODE(0x45dd6e0), "XXXXXX", CODE(0x45dd6e0)) called at /usr/local/cpanel/Cpanel/AccessIds.pm line 70
Cpanel::AccessIds::do_as_user("XXXXXX", CODE(0x45dd6e0)) called at /usr/local/cpanel/Cpanel/Services.pm line 252
Cpanel::Services::signal_users_cpsrvd_to_reload("XXXXXX") called at /usr/local/cpanel/Cpanel/ChangePasswd.pm line 165
Cpanel::ChangePasswd::change_password(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, HASH(0x71371a0), __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ...) called at /usr/local/cpanel/Whostmgr/Passwd.pm line 36
Whostmgr::Passwd::passwd(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, HASH(0x71371a0)) called at whostmgr/bin/whostmgr.pl line 2141
main::passwd called at whostmgr/bin/whostmgr.pl line 773
-----------------------
Any suggestion?
Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
Hello,

I am happy to see the issue is now resolved. Feel free to let us know if this happens again so we can take a closer look, as deleting and restoring an account is not typically a solution that we suggest.

Thank you.
 

leonex

Member
Jan 12, 2012
23
1
53
cPanel Access Level
Root Administrator
The Problem persist. We and client don't can access to cpanel account of this user.
After restore, i tested if is worked and is worked fine, but today we get "The connection was reset"
In /var/log/messages there is this,
------------------
Mar 17 18:34:30 server cagefs.command.server[172501]: Can't change process permissions to UID 557. Current user ID 0, euser ID 0, user xxxuserxxx
Mar 17 18:34:31 server cagefs.command.server[172508]: Can't change process permissions to UID 557. Current user ID 0, euser ID 0, user xxxuserxxx
Mar 17 18:34:48 server cagefs.command.server[172532]: Can't change process permissions to UID 557. Current user ID 0, euser ID 0, user xxxuserxxx
------------
csf/lfd banned ip with this log,
FAILED LOGIN cpaneld: switchuser: failed to set uid
---------
P.S. Others accounts not has this problem.
Any suggestion?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

leonex

Member
Jan 12, 2012
23
1
53
cPanel Access Level
Root Administrator
Thank you Michael for you reply.
We have not yet opened the ticket, we wanted to present more information in support of cpanel. We investigated the problem and we have seen that.
If we do login to cpanel user account with his login and pass, cpanel is work fine (we can change password without errors in the whm).
When user do login with his login and pass, His cpanel account is crashed and after we can not login in your account cpanel.(If we chage password in whm of this user, we get error).
We think that the problem in his browser(settings) (we transfer His account from other our server with whm/cpanel), we asked to empty the cache, cookies, and saved passwords and use other browser or other pc.
Now we are waiting for the response of our customers
 
Last edited:

leonex

Member
Jan 12, 2012
23
1
53
cPanel Access Level
Root Administrator
We found the cause of problem, We use whmcs and remote login from client account.
Cause of problem is enabled option in tweak setting under security tab
Require SSL [?]
*Require SSL for all remote logins to cPanel, WHM, and Webmail. Recommended*
We use valid certificate for cpanel/webmail
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
Does the issue persist when you access cPanel/WHM directly instead of through WHMCS?

Thank you.
 

leonex

Member
Jan 12, 2012
23
1
53
cPanel Access Level
Root Administrator
Hi Michael,
Yes, this user has tried to access direct, and it was error. To clarify that, if I did login before user, cpanel worked. If I was login after user login, cpanel not worked.
We haved this problem with one customer, others customers had not reported
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,212
363
Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.