Login error to WHM from root user

winlinsam

Member
Apr 21, 2009
7
0
51
Hello,

We are facing following error when we try to login and we are not able to login the WHM panel :

Brute Force Protection

This account is currently locked out because a brute force attempt was detected. Please wait a few minutes and try again. Attempting to login again will only increase this delay. If you frequently experience this problem, we recommend having your username changed to something less generic.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Do you have root SSH access? If so, you can always log into mysql to clear the cPHulk brutes database:

Code:
mysql
delete from cphulkd.brutes;
delete from cphulkd.logins;
Then to add your IP to the whitelist, do:

Code:
INSERT INTO cphulkd.whitelist (IP, ISPREFIX) VALUES ('IP#', '0');
Please replace IP# with your IP number such as 12.12.12.12:

Code:
INSERT INTO cphulkd.whitelist (IP, ISPREFIX) VALUES ('12.12.12.11', '0');
You can check if the IP was whitelisted properly by running:

Code:
SELECT * from cphulkd.whitelist;