login failure for new WHM accounts


Jul 6, 2009
I just installed WHM/Cpanel on a fedora vm, and all has gone according to documentation until I tried to create users, and have them log in.

I have created two accounts by navigating from Account Functions > Create New account. I added correct information for domain, user, pass, and it successfully created the account. Here's the paste of the new account output

Dns Zone check is enabled.
| New Account Info |
| Domain: blah.domain.com
| Ip: (n)
| HasCgi: y
| UserName: user
| PassWord: <password>
| CpanelMod: x3
| HomeRoot: /home
| Quota: 0 Meg
| NameServer1: ns1.jsv.qwest.net
| NameServer2: ns1.ewr.qwest.net
| NameServer3: ns1.iad.qwest.net
| NameServer4: ns1.bur.qwest.net
| Contact Email: [email protected]
| Package: default
| Feature List: default
| Language: english

I have tried multiple times to login as this user, and the browser just rejects the user/pass, and prompts for a new user/pass. I have changed the pw on this account multiples times to remove the possibility of a typo. So what on earth is preventing my newly created users from logging into cpanel?

This is the url I'm trying to log in with:


Do I have to log in with the domain associated with the user name? So would I put this into a browser?


I've actually tried this and it fails. Also, the popup login window states "The site says: "Web Host Manager"

What logs should I check to find out the reason for the http login failure. Right now the only account I can log in with is root, and that is not ideal.