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login failure for new WHM accounts

Discussion in 'General Discussion' started by bfassett, Jul 6, 2009.

  1. bfassett

    bfassett Registered

    Jul 6, 2009
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    I just installed WHM/Cpanel on a fedora vm, and all has gone according to documentation until I tried to create users, and have them log in.

    I have created two accounts by navigating from Account Functions > Create New account. I added correct information for domain, user, pass, and it successfully created the account. Here's the paste of the new account output

    Dns Zone check is enabled.
    | New Account Info |
    | Domain:
    | Ip: (n)
    | HasCgi: y
    | UserName: user
    | PassWord: <password>
    | CpanelMod: x3
    | HomeRoot: /home
    | Quota: 0 Meg
    | NameServer1:
    | NameServer2:
    | NameServer3:
    | NameServer4:
    | Contact Email: blah@no.comm
    | Package: default
    | Feature List: default
    | Language: english

    I have tried multiple times to login as this user, and the browser just rejects the user/pass, and prompts for a new user/pass. I have changed the pw on this account multiples times to remove the possibility of a typo. So what on earth is preventing my newly created users from logging into cpanel?

    This is the url I'm trying to log in with:


    Do I have to log in with the domain associated with the user name? So would I put this into a browser?


    I've actually tried this and it fails. Also, the popup login window states "The site says: "Web Host Manager"

    What logs should I check to find out the reason for the http login failure. Right now the only account I can log in with is root, and that is not ideal.
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    You created a cPanel account. You should login to cPanel if you are trying to login as that account.

    You can do this by going to http://SERVER:2082 or https://SERVER:2083 where SERVER is your server's hostname or any domain or IP hosted by the server.

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