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Login Issue After Password Change

Discussion in 'General Discussion' started by pressure, Nov 19, 2018.

  1. pressure

    pressure Registered

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    Location:
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    cPanel Access Level:
    Website Owner
    Cpanel have no access after password change and one existent email installed in a new computer .. email and website is offline after that. why?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @pressure,

    As a website owner without root access to the server, this is something you'll need to contact your web hosting provider for assistance with. Your hosting provider can check the cPanel access log to see why the login is failing.

    Thank you.
     
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