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Login issue

Discussion in 'General Discussion' started by CrazyWolf, Mar 5, 2017.

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  1. CrazyWolf

    CrazyWolf Registered

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    Hello,
    One of my reseller user and all cpanel accounts under him cannot login to their cpanel, the reseller himself is able to login to WHM though. I brought the ownership of one of his cpanel account under 'root' and the cpanel login working for that account, any easy fix to this?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Check to see if the reseller account itself is suspended:

    "WHM Home » Account Information » List Suspended Accounts"

    Thank you.
     
  3. CrazyWolf

    CrazyWolf Registered

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    The account is not in suspended list, his WHM login is working, the issue is only with cpanel login.

    Thanks
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know of any output in /usr/local/cpanel/logs/login_log and /usr/local/cpanel/logs/error_log when the login attempt fails?

    Thank you.
     
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