Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

login keeps dropping out

Discussion in 'General Discussion' started by Drumrocker365, Jun 8, 2014.

  1. Drumrocker365

    Drumrocker365 Well-Known Member

    Joined:
    Apr 15, 2014
    Messages:
    72
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Hello,

    cPanel/WHM login keeps stopping working at random times. It is VERY annoying as I have to restart my server and cPanel services SEVERAL times just to get it to start working again. This happens multiple times a day. Could anyone please help me?

    Thanks,
    Christian
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,467
    Likes Received:
    420
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    This doesn't explain much. Have you checked to see if you're being temp banned in CSF or cPHulk for example? Have you checked logs for clues right when it happens? Does your IP change often?

    More Info needed here I think.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    575
    Likes Received:
    20
    Trophy Points:
    143
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    I agree with Infopro, you should check /usr/local/cpanel/logs/cphulkd_errors.log as well as the cphulkd database (brutes and logins tables). And if you're running csf, check the /etc/csf/csf.deny and csf.tempban files.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Drumrocker365

    Drumrocker365 Well-Known Member

    Joined:
    Apr 15, 2014
    Messages:
    72
    Likes Received:
    1
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    I don't think the issue is cPHulk, as I am unable to login to even cPanel accounts. I know for sure I am using the right password but it just displays that the login is incorrect. I think it said something in the error logs about it not being able to connect to the database?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice