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login keeps dropping out

Discussion in 'General Discussion' started by Drumrocker365, Jun 8, 2014.

  1. Drumrocker365

    Drumrocker365 Well-Known Member

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    Hello,

    cPanel/WHM login keeps stopping working at random times. It is VERY annoying as I have to restart my server and cPanel services SEVERAL times just to get it to start working again. This happens multiple times a day. Could anyone please help me?

    Thanks,
    Christian
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    This doesn't explain much. Have you checked to see if you're being temp banned in CSF or cPHulk for example? Have you checked logs for clues right when it happens? Does your IP change often?

    More Info needed here I think.
     
  3. cPanelPeter

    cPanelPeter Technical Analyst III
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    Hello,

    I agree with Infopro, you should check /usr/local/cpanel/logs/cphulkd_errors.log as well as the cphulkd database (brutes and logins tables). And if you're running csf, check the /etc/csf/csf.deny and csf.tempban files.
     
  4. Drumrocker365

    Drumrocker365 Well-Known Member

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    I don't think the issue is cPHulk, as I am unable to login to even cPanel accounts. I know for sure I am using the right password but it just displays that the login is incorrect. I think it said something in the error logs about it not being able to connect to the database?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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