zidanemx

Registered
Sep 27, 2010
1
0
51
Hi,

I have the next problem with my cpanel, when i try access to my server by cpanel or webhostmanager the access web dont put me the login access i mean thats not putting the option to write the username and the password, only show a white background, i try to force update of cpanel but nothing.

What can i do?.

Thanks.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
25
143
Houston, TX
cPanel Access Level
Root Administrator
Any error?

To make sure I understand, when you try to access cPanel, do you see any error at all, or only a totally blank white page in the browser? To add to what serlex said, have you also tried accessing cPanel using the server's IP address instead of the hostname?

If you get the same result when you use the IP address (which rules out any DNS resolution issues), then watch the cPanel error_log while you try to access cPanel. Log into the shell as root via SSH and type the following command:

Code:
# tail -f /usr/local/cpanel/logs/error_log
Now try to access cPanel in your browser, and see what errors, if any, are written to the terminal from the tail command.

If, as you mentioned, a forced update does not fix the problem, I strongly recommend submitting a ticket so that we may investigate the problem directly and fix it for you.