Login problem cpanel and whm

[zidanemx]

Hi,

I have the next problem with my cpanel, when i try access to my server by cpanel or webhostmanager the access web dont put me the login access i mean thats not putting the option to write the username and the password, only show a white background, i try to force update of cpanel but nothing.

What can i do?.

Thanks.

 

[serlex]

You can't access WHM or CPanel account? have you tried different browser? like Firefox, chrome, IE?

Try the following URLs:

https://hostname-here.com:2087 - WHM
http://hostname-here.com:2086 - WHM
https://hostname-here.com:2083 - Cpanel
http://hostname-here.com:2082 - Cpanel

Regards

 

[JaredR.]

Any error?

To make sure I understand, when you try to access cPanel, do you see any error at all, or only a totally blank white page in the browser? To add to what serlex said, have you also tried accessing cPanel using the server's IP address instead of the hostname?

If you get the same result when you use the IP address (which rules out any DNS resolution issues), then watch the cPanel error_log while you try to access cPanel. Log into the shell as root via SSH and type the following command:

# tail -f /usr/local/cpanel/logs/error_log

Now try to access cPanel in your browser, and see what errors, if any, are written to the terminal from the tail command.

If, as you mentioned, a forced update does not fix the problem, I strongly recommend submitting a ticket so that we may investigate the problem directly and fix it for you.