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Login Problems to server whm/cpanel

Discussion in 'Security' started by fulltek, Feb 2, 2011.

  1. fulltek

    fulltek Registered

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    Im not sure what's going on but I can't login whm while in whmcs, neither can I login into cpanel or webmail anymore. is this a firewall issue. I click the button the first time and the server timed out now when I click the buttons it does nothing. It was working at one point in time. I just recently installed the whmcs upgrade patch 4.4.2 not sure if this is the cause. I also did an automatic upgrade for ConfigServer Security & Firewall - csf v5.16 in WHM. does anyone have a clue what this can be. I haven't launched my site yet bet if I did have clients they wouldn't be able to access cpanel/webmail.
    Im stumped!!
     
    #1 fulltek, Feb 2, 2011
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Can you login directly to one of your accounts or WHM without going thru WHMCS? If yes, there's surely some sort of issue with WHMCS. In that case you'd find more help at the WHMCS support forums.
     
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    #2 Infopro, Feb 2, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    Please note also that if you suspect firewall issues, you can always disable the firewall in WHM > Plugins > ConfigServer Security & Firewall area to see the results. If you can access with the firewall off, then there would be something causing it in the firewall. Otherwise, you would have ruled it out as a possible cause.
     
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    #3 cPanelTristan, Feb 2, 2011
  4. coolrunning

    coolrunning BANNED

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    Hello, also I can't login into whm after the activation of CSF firwall, any help to disable it via ssh?
     
    #4 coolrunning, Feb 3, 2011
    Last edited: Feb 3, 2011
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    You can disable CSF and LFD in root SSH by running the following command:

    Code:
    csf -x
     
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    #5 cPanelTristan, Feb 3, 2011
  6. coderiser

    coderiser Member

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    you may want to also disable iptables in ssh by using "service iptables stop"
     
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    #6 coderiser, Feb 10, 2011
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    If you disable iptables before disabling the firewall, you may end up bringing the machine down (it becomes inaccessible) as a heads up. Ensure to take down CSF first.
     
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    #7 cPanelTristan, Feb 10, 2011
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