Login to cPanel and Services Failing

aeragr

Registered
Jun 27, 2014
3
0
1
cPanel Access Level
Reseller Owner
I have double problem

when i try to login i get the error

A network error occurred during your login request. Please try again. If this condition persists, contact your network service provider.

and i get message

The service “ftpd” appears to be down.


Service Check Method

The system failed to connect to this service’s TCP/IP port.

Reason

TCP Transaction Log:
<< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
<< 220-You are user number 6 of 50 allowed.
<< 220-Local time is now 17:26. Server port: 21.
<< 220-This is a private system - No anonymous login
<< 220-IPv6 connections are also welcome on this server.
<< 220 You will be disconnected after 15 minutes of inactivity.
>> USER __cpanel__service__auth__ftpd__xM6Ep4Vl9C432s568Bq34Lb87S5e2ATMlkKoVoPts0VFon21BNnUm9imbeBxGvMl
<< 331 User __cpanel__service__auth__ftpd__xM6Ep4Vl9C432s568Bq34Lb87S5e2ATMlkKoVoPts0VFon21BNnUm9imbeBxGvMl OK. Password required
>> PASS UL2EgY6i1ythEzHdX1x8YjSfiePGc72tjyh7AarIQiIDRUsM6oPMUbVJhtZmpxZV

Timeout while trying to get data from service: Died

Number of Restart Attempts

6

Service Check Raw Output

The 'pureftpd' service passed the check: pure-ftpd (pure-ftpd (SERVER)) is running as root with PID 26559 (pidfile+/proc check method).

Startup Log

Starting pure-config.pl: [ OK ]
Starting pure-authd:

Log Messages

May 10 17:26:13 server pure-ftpd: ([email protected]) [INFO] New connection from 127.0.0.1
May 10 17:26:05 server pure-ftpd: ([email protected]) [INFO] New connection from 202.96.199.157
May 10 17:25:57 server pure-ftpd: ([email protected]) [INFO] New connection from 222.221.36.120


and after that i get these mail

Notification

The service “ftpd” is now operational.

Reason

TCP Transaction Log:
<< 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
<< 220-You are user number 1 of 50 allowed.
<< 220-Local time is now 16:46. Server port: 21.
<< 220-This is a private system - No anonymous login
<< 220-IPv6 connections are also welcome on this server.
<< 220 You will be disconnected after 15 minutes of inactivity.
>> USER __cpanel__service__auth__ftpd__xM6Ep4Vl9C432s568Bq34Lb87S5e2ATMlkKoVoPts0VFon21BNnUm9imbeBxGvMl
<< 331 User __cpanel__service__auth__ftpd__xM6Ep4Vl9C432s568Bq34Lb87S5e2ATMlkKoVoPts0VFon21BNnUm9imbeBxGvMl OK. Password required
>> PASS UL2EgY6i1ythEzHdX1x8YjSfiePGc72tjyh7AarIQiIDRUsM6oPMUbVJhtZmpxZV
<< 230-OK. Current restricted directory is /
<< 230 0 Kbytes used (0%) - authorized: 0 Kb
>> QUIT

Service Check Raw Output

The 'pureftpd' service passed the check: pure-ftpd (pure-ftpd (SERVER)) is running as root with PID 17863 (pidfile+/proc check method).

Startup Log

Starting pure-config.pl: [ OK ]
Starting pure-authd:

Log Messages

May 10 16:46:05 server pure-ftpd: (__cpanel__service__auth__ftpd__x[email protected]127.0.0.1) [INFO] Logout.
May 10 16:46:05 server pure-ftpd: ([email protected]) [INFO] __cpanel__service__auth__ftpd__xM6Ep4Vl9C432s568Bq34Lb87S5e2ATMlkKoVoPts0VFon21BNnUm9imbeBxGvMl is now logged in
May 10 16:46:05 server pure-ftpd: ([email protected]) [INFO] New connection from 127.0.0.1


I try several solution but nothing happen. the problem still remain
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello @aeragr,

Can you open a support ticket using the link in my signature so we can take a closer look at the affected system? You can post the ticket number here and we'll update this thread with the outcome.

Thank you.