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Logview 500 error

Discussion in 'General Discussion' started by Steve Kemp, Jan 8, 2017.

  1. Steve Kemp

    Steve Kemp Member

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    Just back from the holidays and ive noted that on all of our servers the Logview addon is no longer working

    Internal Server Error

    500

    No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi): The subprocess reported error number 2 when it ended.

    ther error log returned:

    Code:
    Can't locate whmlib.pm in @INC (you may need to install the whmlib module) (@INC contains: /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/5.24.1/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/5.24.1 /opt/cpanel/perl5/524/site_lib/x86_64-linux-64int /opt/cpanel/perl5/524/site_lib /usr/local/cpanel /usr/local/cpanel/whostmgr/docroot/cgi) at /usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi line 13.
    BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi line 13.
    [2017-01-09 09:36:41 +1100] info [whostmgrd] Internal Server Error: "GET /cpsess9786624287/cgi/logview/lview.cgi HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi): The subprocess reported error number 2 when it ended.
    Can't locate whmlib.pm in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /usr/local/cpanel /usr/local/cpanel/whostmgr/docroot/cgi) at /usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi line 13.
    BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi line 13.
    [2017-01-09 09:39:42 +1100] info [whostmgrd] Internal Server Error: "GET /cpsess9786624287/cgi/logview/lview.cgi HTTP/1.1" 500 No response from subprocess (/usr/local/cpanel/whostmgr/docroot/cgi/logview/lview.cgi): The subprocess reported error number 2 when it ended.
    
    
    any ideas whats causing this and how to fix as we find this plugin very handy and are missing it already...
     
    #1 Steve Kemp, Jan 8, 2017
    Last edited by a moderator: Jan 8, 2017
    shetuadda likes this.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    This is answered on the following thread:

    In Progress - Can't locate whmlib.pm

    You'll need to contact the vendor of this plugin to request an update that fixes the issue.

    Thank you.
     
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    shetuadda likes this.
  3. xisn

    xisn Well-Known Member

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    New version of LogView posted.
     
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  4. magj

    magj Active Member

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    Thanks but where can I update it?

    Google warns about log-view [dot] com site containing malware.

    Is the update safe?
    Best
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I would wait until you hear back from @xisn about that.
     
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  6. xisn

    xisn Well-Known Member

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    Not sure how it is unsafe? I have deleted Joomla just in case and using a different html site. My site does not send email or use iframes... Either way, files are safe.
     
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  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Well, you'd have to ask Google that I suppose. The new site looks great though, thanks for the update on this.
     
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  8. EonHost

    EonHost Registered

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    It seems that this user xisn is no longer active on this site, and has not been here in a very long time (almost a year).
    I know from past experience that the url of the logview app has changed quite often as well.
    The current site itself contains one of the most early versions (still in beta), as someone else already pointed out.
    It's a shame, because this was a really great addon.
    I am trying to patch some things together myself to get this working for new installs with that version 5.5.
    Let's see how it goes.
     
  9. jndawson

    jndawson Well-Known Member

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  10. EonHost

    EonHost Registered

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    Awesome, glad to hear that, thank you :)
     
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