tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
I imported an account from an older server. The account's username was longer than 8 characters. Everything seemd to work okay though, so I left well enough alone.

Now I discovered that accounts with long user names, don't work well in certain situations. Specificaly, when adding a script with Fantastico. So I went into cPanel and shortened the username to 8 characters. Although cPanel said everything was changed succesfully, the website is no longer available via the Internet.

Is there perhaps a configuration file somewhere that needs to be manualy updated?

Thank you,
Tim
 

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
celliott said:
Check that the account's folder in /home was also correctly renamed to the new username.
Yep, it does appear to have been renamed correctly. The /public_html folder is owned by "nobody", and the rest of the folders appear to be owned by the newly shortened username.
 

tmallardi

Well-Known Member
Jan 18, 2005
69
0
156
El Paso, TX
celliott said:
Check that the account's folder in /home was also correctly renamed to the new username.
One other thing I verified...I can indeed browse to the site using the following

IP Address/~new_username

Still can no longer browser to the domain_name.com though.
 

rstockins

Registered
Dec 5, 2006
1
0
151
Sorry that username is too long. MAX is 8 letters

Hi,

$whm->createacct($domain, $user, $pass, $plan);

if ($response !~ /wwwacct creation finished/) {
logError("WARNING:There was a problem setting up the account. $response");
}

<table width=100%><tr><td>Sorry that username is too long. MAX is 8 letters
</td><td width=30><img src=/icons/error.gif></td></tr></table>

<br /><b>Account Creation Complete!!!</b><br />

Question: how can i adjust this limit ?

Richard